Stansted Airport: Queues Blight Brits Travelling Abroad Over Bank Holiday Weekend

PA/Huffington Post UK  |  Posted: 05/05/2012 15:42 Updated: 05/05/2012 15:42

Stansted
Travellers are suffering over the bank holiday weekend

Passengers at Stansted Airport faced "unacceptably long" immigration queues at the beginning of the Bank Holiday weekend.

Hundreds of disgruntled passengers were delayed for up to two hours at passport control at the Essex airport yesterday evening.

A spokesman for Stansted airport said action was needed to address the issue of long waits urgently.

He said: "The majority of passengers arriving at Stansted pass through border controls quickly and securely. However, at peak times, and similar to many other UK airports, immigration queues can be unacceptably long.

"We recognise that maintaining strong border security is a priority but we also want to see sufficient resources available to meet passenger demand and keep delays to a minimum at the busiest times.

"Our customer service teams work closely with the UK Border Force to help manage queues and assist passengers at peak times but we believe further action is needed to address the issue as a matter of urgency."

One passenger told the BBC she waited for two hours at passport control, another said after a flight from Cork she waited so long they were put into another area.

Other passengers expressed their frustration on Twitter. Sophie Elliot today posted on the social networking site: "Last night at Stansted we were trapped in queues of over an hour - longer for the people behind us - cos 'a few planes landed early'."

A Border Force spokesman said: "We flexibly deploy staff to meet demand, meaning that the vast majority of passengers pass through immigration controls quickly.

"We will not compromise border security but work closely with airport operators to keep delays to a minimum."

The Government has already admitted there is a "problem" with delays at passport control at Heathrow airport.

As the row grew over the impact of lengthy queues on the UK's reputation and ability to deal with the 2012 Olympics, Immigration Minister Damian Green said he accepted that some passengers had been forced to stand in line for up to 90 minutes in breach of Border Force targets and pledged action to tackle the problem.

Shadow Home Secretary Yvette Cooper called on Mrs May to "get a grip".

She said: "So much for the Prime Minister ordering Theresa May to get a grip last week. The chaos at our borders is clearly spreading to port after port - damaging our global reputation and our security too.

"This is becoming a circus, with staff being shunted from port to port to try and keep up because they cut so many in the first place without a back-up plan.

"She needs to get a grip, sort out unacceptable delays at our borders and make sure their are enough officers available at all our ports to maintain security too."

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Passengers at Stansted Airport faced "unacceptably long" immigration queues at the beginning of the Bank Holiday weekend. Hundreds of disgruntled passengers were delayed for up to two hours at pass...
Passengers at Stansted Airport faced "unacceptably long" immigration queues at the beginning of the Bank Holiday weekend. Hundreds of disgruntled passengers were delayed for up to two hours at pass...
 
 
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HUFFPOST SUPER USER
jamesinraro
08:42 AM on 05/06/2012
The immigration staff at every other major capital city are able to handle visitor traffic efficiently, mostly courteously, and expeditiously. Why is London immigration so inept, rude, and inefficient? Even the US, which is notoriously rude and insulting, not to mention slow and a bit dim, has upped its game over the past two years. In Singapore one normally waits less then 20 minutes, in Beijing less than 10, in Shanghai, a much larger facility with more traffic to deal with, the wait is about 15 minutes. Paris manages to get people through in less than 20 minutes as a rule.
08:19 AM on 05/06/2012
Huffington-- you ask in the teaser introduction--
Which airport has long delays over the Bank holiday weekend?
and we are supposed to guess.
Surely the proper question to ask is
Which airport does not have delays?
Harder question to answer.
HUFFPOST SUPER USER
NOSHER
05:35 PM on 05/05/2012
why dont they put therressa may and her mp s there for the weekend then they would change there minds [sack her]