Government Accused Of Failure Over Welfare-To-Work Contract With A4E

PA  |  Posted: Updated: 15/05/2012 23:45   PA

Dwp
The Department of Work and Pensions has come under fire from the National Audit Office

Ministers have been accused of leaving "glaring holes" in fraud controls on welfare-to-work firm A4e as one of its contracts was axed.

The National Audit Office (NAO) said vital evidence was missed in risk assessments of the company, which holds government contracts worth more than £70 million a year.

The Department for Work and Pensions (DWP) did not request internal audit reports, including a paper highlighting nine cases of possible fraud and seven of improper practice by A4e staff.

The findings emerged after it was announced that the company's Mandatory Work Activity (MWA) contract to help up to 1,000 jobless people in the South East find work was being ended.

Employment minister Chris Grayling said a review by the DWP had not uncovered any fraud, but did identify "significant weaknesses in A4e's internal controls".

"The documentation supporting payments was seriously inadequate, and in a small number the claim was erroneous," Mr Grayling said.

"The process established prior to March fell significantly short of our expectations. As a result, the Department has concluded that continuing with this contract presents too great a risk and we have terminated the MWA contract with A4e for the South East."

The programme is aimed at helping jobseeker's allowance claimants identified as most in need of support. Participation is mandatory, with sanctions against those who fail to take part, or complete a placement.

It is understood the cancelled deal was worth less than £1m, and A4e retains its other contracts, including those under the Work Programme, which tackles long-term unemployment.

The original allegation against the company suggested that A4e employees may have claimed payments for MWA claimants who had not been placed in work.

Investigations were held into every MWA claim from the office in Epsom, Surrey, where the allegation was centred, as well as 20% of all the other A4e claims under the contract.

It was established that 97% of payments related to someone taking part in the programme, while the remaining 3% were attributable to inadequate procedures rather than fraud.

A4e welcomed the finding that no fraud had been identified, saying that with reviews by the Welsh and Northern Ireland Assembly governments, the majority of its business had been fully examined by external auditors.

Chief executive Andrew Dutton said: "These findings demonstrate what I have always maintained to be true - that there is no place for fraud at A4e - and make it clear that A4e has strong controls around its flagship contract, the Work Programme.

"Our immediate task is to further enhance our controls to cement our position as a trusted provider of front line public services."

The NAO said reported fraud across all contracted provider employment programmes was "relatively low", with 126 reported cases investigated since 2006.

The DWP established that "false representation", or fraud, took place 24 times, with the total estimated loss over six years coming to £773,000.

Nine of those cases were referred to the police.

There were 45 cases in which the DWP found there was a case to answer, divided between 37 providers. Only five providers had more than one case to answer.

Most of the allegations related to the New Deal and none have been reported in relation to the Work Programme, which replaced it in 2011.

Margaret Hodge, chairman of the Public Accounts Committee, said she was "truly shocked" by the "glaring holes" in the government's prevention of fraud.

"The department knew that fraud was a problem, but missed looking at the obvious sources of evidence. They didn't even look at the internal audit reports which point to the real risk of systematic fraud and bad practice in A4e," the Labour MP said.

"The department omitted key controls and left the New Deal programme open to abuse and, while they have learnt some lessons, they have not done enough to minimise fraud risk in the Work Programme.

"I am also appalled by the lack of care taken by the department and providers to cut out bad practice which has provided a poor and sometimes negligent service to the public."

But Mr Grayling said the government had learned the lessons of the New Deal which "lacked strong enough controls".

"Our providers are required to have stringent controls to guard against fraud, and we have a thorough system of checks covering every provider in every contract," he added.

"When providers fall below the standards of governance we require we will take appropriate action - that is why we have terminated our Mandatory Work Activity contract with A4e and will consider what else we can do to address any remaining risks."

FOLLOW UK

Ministers have been accused of leaving "glaring holes" in fraud controls on welfare-to-work firm A4e as one of its contracts was axed. The National Audit Office (NAO) said vital evidence was missed...
Ministers have been accused of leaving "glaring holes" in fraud controls on welfare-to-work firm A4e as one of its contracts was axed. The National Audit Office (NAO) said vital evidence was missed...
Filed by David Hobbs  | 
 
 
  • Comments
  • 30
  • Pending Comments
  • 0
  • View FAQ
Post Comment Preview Comment
To reply to a Comment: Click "Reply" at the bottom of the comment; after being approved your comment will appear directly underneath the comment you replied to.
View All
Favorites
Recency  | 
Popularity
Page: 1 2  Next ›  Last »  (2 total)
15:04 on 16/05/2012
Any trust or confidence in Cameron and this coalition government has gone. Britain elected spivs and elitist dreamers, out of touch with the lives of the majority of Britains and arrogant enough to impose draconian, ill coinsidered and often cruel policies without the majority support of the people. We can no longer afford to employ these over educated dimwits, or pay for the croonies they reward with jobs and contracts. We should be angry... we should be very angry... and we have a duty to the future to express that justified anger and resentment.
12:54 on 16/05/2012
goverment defend something they thought up surely not.
12:49 on 16/05/2012
My ex (but not at the time) went to do an accredited course with A4E and after 2 attempts to pass an exam and failure the boss asked his assistant to help him with his answers. She did this and my ex came home excited saying he would definately pass. He again failed so he went back and this time the boss sat with him and told him what to write. He did pass that time. My ex said the reason he failed was because he was right and the the questions were marked wrongly etc. He said the boss said to him that he did the exam for him as otherwise the pass rate would go down and they would lose the contract...my ex is able to legally restrain a person and use handcuffs now. I dont feel safe knowing that he is probably not the only one in that place of authority due to these agencies that should not be.
11:06 on 16/05/2012
A scheme set up by the government left open to fraud? Surely not?
This user has chosen to opt out of the Badges program
10:46 on 16/05/2012
Let me see, as far as I can tell (from personal experience) companies like A4E oblige claimants to find their own 'placements' and 'work experience' and then rake off money for 'finding' said claimants placements. Why not give the money to the claimants, many of whom are living (particularly in London) well below the breadline?
photo
HUFFPOST SUPER USER
paulie boy
Justice for all.. Not just for the few
11:12 on 16/05/2012
Not just in London Matey..try living in the fen's.
HUFFPOST SUPER USER
janno000
10:24 on 16/05/2012
Huff this should be on the opening page or whatever you call it, this is too imortant for everyone not to see,
10:17 on 16/05/2012
The A4E manager that i reported to was a Nigerian,who was as bent as a two bob note,all he wanted to do was to bring more of his Nigerian freinds into this country to work.(By bent i dont mean a poof)
10:25 on 16/05/2012
Did you show him your monies!
This user has chosen to opt out of the Badges program
10:34 on 16/05/2012
Surely not. One offered me 150 million dollars yesterday. I only had to send him 50 thousand.
Not bad eh? It hasn't arrived by the way. Then I had another offer from his sister.
10:03 on 16/05/2012
Nice to know that the civil servants are keeping up their reputation of looking after the taxpayers money.
10:00 on 16/05/2012
Went to an A4E centre in 2002. This centre was closed by A4E because of irregularities in paperwork but the manager (who was responsible for the chaos) was moved to another office which then had to be claosed down. This was reported to the DWP at the time - yes they knew of A4E fraud ten years ago and did nothing. And then I heard an A4E manager state that the important thing was to get people into any job, however menial, as the important thing was the money not the clients. Have heard much the same from the other Welfare to Work providers. Yes there are some people there who actually want to help people but many want to sit in judgment on those made redundant or who have disabilities.
10:00 on 16/05/2012
"Employment minister Chris Grayling said a review by the DWP had not uncovered any fraud", yet "The Department for Work and Pensions (DWP) did not request internal audit reports, including a paper highlighting nine cases of possible fraud".
What kind of political double-speak is this? Why do we pay these people? In any other company they would be fired immediately.
photo
HUFFPOST SUPER USER
Ben Wilson
Might as well laugh while you still can.
09:44 on 16/05/2012
True example here - Boy goes to job center, job center sends him to Ingeus and pay ingeus several thousands of pounds to help find boy work and pay a handsome skim. Ingeus set him up with agency Randstad who also get paid several thousands of pounds to put people on the dole into work. So the job center has handed out 10 grand or so to get a person a temporary job that probably work out as part work that ends about 6-7 months down the line when Randstad had had a second payment off the jobcenter for keeping you in work for half a year, even if its just 2 hours a week.
HUFFPOST SUPER USER
janno000
10:21 on 16/05/2012
Yet another scam.
10:32 on 16/05/2012
that's how it works... and its legal PMSL it is a legal scam for the wealthy.
HUFFPOST SUPER USER
London1987
09:39 on 16/05/2012
And still we Brits don't get angry at the way the government spends our money. We grumble, but we look to change nothing. What will it take for us to say "enough is enough"?
HUFFPOST SUPER USER
Welsh woman
09:39 on 16/05/2012
Many small businesses are struggling with falling profits and a heavy tax burden, it would be far better to help them train new staff with incentives like breaks in NI or Vat, than handing out money like sweeties to firms like this.
As for training people for jobs , companies that do this need to be vetted and be open to investigation IMO.
09:26 on 16/05/2012
Surprise surprise.
Who would have thought it?
I wish they would pay me to get people back to work.
I thought the DWP were supposed to do that not some overpaid private company?
09:18 on 16/05/2012
Hang on o mo and let me try to get my head around this. The department of works and pensions gave a private company huge amounts of cash to catch people defrauding them on their benefit claims. And now it turns out that the company turned out to be bigger crooks than the claimants.

Don't you just love a free market economy???