STYLE

EOS Responds To Lawsuit After Users Claim Lip Balm Causes Rashes And Blisters

14/01/2016 17:13 GMT | Updated 14/01/2016 17:59 GMT

EOS, the beauty brand behind those celebrity-promoted round lip balms, has responded to a lawsuit filed by a woman who claims the product causes rashes and blisters.

Rachael Cronin filed a class-action lawsuit against the company, stating that the balm caused her a severe and painful reaction.

eos lip balm

According to the court documents, Cronin used the lip balm but found her lips becoming “substantially dry and coarse". As she didn't realise this was due to the EOS, she continued to apply it.

What happened next was pretty terrifying...

You really need to have a warning on your product. I've never had an allergic reaction to anything in my life and your...

Posted by Rachael Alexandra on Tuesday, December 8, 2015

The court documents state: "[Her lips] began severely cracking on the edges causing flaking and bleeding from the cracks. By the next day, Ms. Cronin’s lips and surrounding skin area had severe blistering and rashes causing her to seek medical care.

"Ms. Cronin’s condition consisted for approximately 10 days. [She] shared the story of her experience with EOS and posted a picture of her face with boils and blisters on Facebook.

"The post set off a frenzy of responses from other individuals who shared the identical experience with EOS. It became clear this was a massive national health problem."

Dozens of other social media users have taken to Facebook to post their own photos and stories on the brand's page.

this is week 3 of painful lips... and mouth. this is a progression over 3 weeks - bottom most recent. Went to the doctor...

Posted by Samantha Brandon on Wednesday, January 13, 2016

(Left is normal. Top right was yesterday. Bottom right was today.) I am so disappointed. I prefer natural/organic...

Posted by Lindsey Lyles on Thursday, September 4, 2014

What do you put in these EOS lip balms??!! I had a VERY PAINFUL allergic reaction to it! This is two days post use of EOS & I'm still suffering... (Blisters, burning/stinging, itching, & swollen)

Posted by Shannon Phipps Boyd on Friday, January 16, 2015

Dear eos, you might want to look into your new mint flavor as I'm having my lips currently bubble and blister from a reaction. I've been a faithful eos user of other flavors, but the mint is an issue.

Posted by Erica Grace Henion on Tuesday, January 5, 2016

Allergic reaction to their product, that sent me to the emergency room. If you google this you will see dozens of other...

Posted by Elizabeth Ryan on Friday, September 12, 2014

Seems I'm allergic to EOS. Anyone else have this problem?

Posted by Jennifer Lynn Keeler on Wednesday, June 3, 2015

I am not against this company and I don't want to start trouble however, I do believe your company should put some extra...

Posted by Eryn Colleen Grover on Saturday, April 12, 2014


A spokesperson for EOS told HuffPost UK Style: "We firmly believe this lawsuit is without merit.

"Our products are made with the highest quality ingredients and meet or exceed all safety and quality standards set out by our industry and validated by rigorous testing conducted by an independent lab.

"The health and well-being of our customers is our top priority and millions of satisfied customers use our products every day, many of whom take the time to share their experiences with us."

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