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Ann McKechin

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This Rudderless Government Must Adopt a Strategy for Our Fading High Streets

Posted: 25/01/2013 00:00

If 20,000 automotive workers lost their jobs in one month, it's likely that a crisis summit would be swiftly convened at Number 10, urgent questions would be asked in Parliament, and MPs across the country would rush to champion the skilled workers facing unemployment in their constituencies. The same is not true for the loss of over 60,000 jobs in the UK retail industry in the last two years, reflecting the closure of over eighty high street chains. Even the plight of the three big names to have faced administration so far in 2013 has done little to sharpen the government's senses. In the space of a month, Jessops closed with 2,000 jobs lost, Blockbusters closed with 4,000 jobs at risk and HMV, employing 4,300, entered restructuring with an uncertain future.

When these chains called in the administrators, few in government seemed to greet the news with the sense of urgency it deserves, with ministers blithely stating that market forces and shifts in consumer habits are something they can do little about. Vince Cable, the secretary of state for business, innovation and skills, was of this opinion when I questioned him on Tuesday this week. Asked about the recent wave of closures, the secretary of state didn't seem to isolate how damaging last year's VAT rise was to the high street, or the effect that squeezed incomes among the lowest paid, who tend to spend their money rather than saving it, is having on local shops. Nor had he had any conversation with the devolved administrations about what could be done, despite the problem being UK-wide. At the same time, his department's PopUp Britain initiative pledges to "support Britain's most promising retail entrepreneurs, providing access to sought-after High Street spaces": as usual, this government tinkers at the edges, and misses the real challenge facing retailers in the UK.

Of course, technological progress is inevitable. I don't think many of us would question that the widespread disruptive power of the internet, with its tendency to upend traditional business models, has posed a tricky question to the high street. Music downloads and eBooks are here to stay, as are the cameraphones that have heaped pressure on traditional camera retailers like Jessops. The rise of out-of-town shopping centres, situated far from the communities they serve, continues unabated. Yet the demise of Comet shows that even retailers who had previously moved to out-of-town locations are being hit by the increase in online shopping. At a time when it's possible to buy almost everything on the web, the government must look urgently at how best to enable our high street shops, and the communities they serve, to thrive.

Ministers have a variety of policy levers to pull. Firstly, they should cut VAT to provide the essential demand stimulus the economy needs. Until a recent crackdown, websites such as Play.com were able to avoid VAT altogether by trading from the Channel Islands. Now it's time for this government to help onshore business for once and reduce this tax to help shops and consumers alike. Secondly, business rates, set to rise in April, should be frozen for those most at risk. The bill for the increase is estimated to cost £175 million. At a time when many chains are struggling to stay above water, the Chancellor's lack of action on rates sends a strong signal that this government are very much not 'open for business' as they so often claim to be. Thirdly, the government should heed the recommendation made by Mary Portas in her review of the High Street and require direct ministerial approval for all new out-of-town shopping centres. This was the only recommendation that the government didn't agree to enact, yet it is probably the most important. We should follow countries like France, which requires far more stringent approval processes, including detailed analysis of the impact out-of-town developments have on existing local retailers, before planning permission can be granted. Lastly, the scourge of vacant properties on the high street should be tackled. The new Distressed Retail Property Task Force is a good place to start in persuading both banks and landlords to be realistic about the value of empty shops on their books. Until they can be persuaded to reduce the rents they are asking for, a virtuous circle of new occupancies and rising retail activity is a long way off.

Accounting for 11% of GDP and directly employing 4.1 million people, the retail (and wholesale) sector trumps the entire financial services industry, which employs 1.2 million people and accounts for 10.4% of GDP. A sector employing such a large number, including many of our society's lowest paid workers, should surely be seen as strategic priority for the government to support. Instead, they seem content to sit by and watch as the sector hemorrhages jobs. With over 30 shops closing every single day in the UK, many being replaced by a seemingly never-ending supply of pay-day lenders and betting shops, the government needs to come up with more solutions than 'town teams', 'pop-up shops' and pocket-change grants to local authorities. It's time for the government to put shopkeepers above bankers.

 

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HUFFPOST SUPER USER
mediumal57
Moderate Extremist
11:18 PM on 01/27/2013
It's not shops we need to preserve. We need to expand our indigenous manufacturing base again to supply those shops. As important as retail jobs are they are no real substitute for those provided by manufacturing the goods and services sold in them. Priority MUST be given to rebalancing our economy away from a Tescos and McDonalds culture to one of actually making something we can trade both internally and with the rest of the world.
05:53 PM on 01/25/2013
Someone once told me that if all the money in this country was divided equally between the population on say the 10th of April that by the morning of April the 11th it would be unequal again. Perhaps it should be divided every day. Then none of us need bother to work or have any care for anybody and anything. come to think of it that pretty well describes the way things are here, hurry up immigrants its divide the goodies time again.
05:02 PM on 01/25/2013
i am sorry to say this but every body who has voted for one of the three main parties has contributed to britains downfall local elections are coming up maybe we can make amends
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HUFFPOST SUPER USER
ccraiglamont
Sometimes funny, other times...not!
01:14 PM on 01/25/2013
Ann? Indulge me. Why, despite having predominantly voted Labour for most of its existence does your constituency and most others within 'the Labour heartlands' suffer most from high unemployment, social deprivation, high drug and alcohol abuse, low life expectancy and abject poverty?
What has voting Labour done for these areas? Because, whatever Labour did.....it didn't work.
02:40 PM on 01/25/2013
Someone knowledgeable told me a while ago that the distribution of wealth in Manchester had hardly changed since the 1850s, vindicating your point
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humphry
The Voynich Manuscripts.
05:42 PM on 01/25/2013
The working class suffered even more under New Labour, with there "Thatcherite" polices and cheap imported labor, all they worshiped was the banking sector, they ignored manufacturing! something this country was built on............
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HUFFPOST SUPER USER
ccraiglamont
Sometimes funny, other times...not!
01:06 PM on 01/25/2013
Local councils have swollen their ranks with millions of pounds of un-affordable salaries, 'managers' for everything and anything. The front line workers being overworked whilst the cats at the top make cuts to budgets rather than look at their own positions and their absurdity.
Raising business rates and rents? Raising parking fees? Cutting budgets for litter collection and CCTV coverage? Expanding Pubs and Bars opening hours and filling up the high street with burger/kebab/chinese/indian/other takeaways whilst doing nothing about the mess that is left from their ignorant customers?
How are any of the above going to help our high street traders?
Then again....turkeys don't vote for Christmas do they?
12:10 PM on 01/25/2013
We would all support secure jobs I'm sure, retail included. But the internet sales are huge now, which does employ some people in ICT systems packing and distribution. Maybe it is unreasonable to expect a return to the high streets of yesterday. I'll shed a tear as I liked Woolworths et alia, but the truth is I've been shopping on-line too, like 10 million others.
11:33 AM on 01/25/2013
Maidstone used to be a nice place to shop. Now it's pound shops, amusement arcades and charity shops. The parking charges have doubled in the last few years, the bus fare has tripled and if you park and do so one inch over the line, you get slapped with a £60 fine.

We'd rather drive further, to Hempsted Valley, to shop. The parking is plentiful and free and there are actual shops there, rather than Poundland, Poundworld, Everything's a Pound, Poundstretcher, 99p or less....

The rates are too high for local shops and the chains are going under due to the internet. I would feel that the way for any high street to survive would be to encourage small, independent retailers, but they cannot get a toehold because of the ludicrous rates they have to pay. Wouldn't it be nice to have your high street recognisable from the others, instead of the uniformity on display now?

Empty shops glare at you from every direction and all the Maidstone council can do is whine that Margate has more shops shut! Pathetic.
09:39 AM on 01/26/2013
The same thing is happening in Stockport, Greater Manchester. A short sighted council raising rates and parking charges whilst making the road infrastructure even more difficult to negotiate.
11:31 AM on 01/25/2013
Dont lose any sleep over the situation, this Government and the other parties will all be going the same way very soon. Anyone got any "Gone fishing" signs for Parliament or perhaps "Closed for the duration" and most importantly would we actually notice.
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mediumal57
Moderate Extremist
11:01 AM on 01/25/2013
If one wanted a perfect metaphor for and sound reason as to why shopping on the high street has become such a chore these days, one only has to live in one of the many towns and cities which have suffered a dusting of snow this past week. Several days in and many pavements are still covered in compacted ice making walking out not only unpleasant, but bloody potentially dangerous, especially for the elderly and less steady on their feet. I'ts also a perfect illustration of why this country is failing. No bloody' community spirit left. In days gone by your local shop keepers and residents living in adjacent streets would have been out clearing their patch of pavement making it easier for their neighbors and shoppers to get about.These days we are all far too cocooned in our own private little worlds of personal transport, internet shopping etc... to care a damn about one another too much. As with so much in life and indeed politically, it's the seemingly little things that instruct one on what really matters.
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Kevin Mcilroy
10:31 AM on 01/25/2013
All these proposals seem like sticking plaster applied to a broken leg..... the retail model has changed entirely through the internet. The article rightly points out companies that are trying to take advantage of the opportunities that the web provide but are they merely delaying the inevitable.

The high street (and out of town malls) must match the price and convenience of the internet; how many people go an look at TVs, computers etc in shops but then buy online - not only is it cheaper its usually as quick if not quicker to get large items delivered by ordering online becuase shops carry such low stocks (carrying stock has an overhead in terms of space which is usually at a premium in the high street)

Some companies advertise next day delivery - how long before they can do same day delivery, maybe the high street needs to recognise this and get ahead of the game and deliver for shoppers?
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Justinjuice
10:11 AM on 01/25/2013
Well for starters it was mega giants like Blockbursters and HMV which satrted destroying the High Street forcing thosands of smaller businesses, including many family businesses out of the High Street and out of business. But not too many politicans cared at the time.
09:09 AM on 01/25/2013
So what is your answer to retailers closing? Support them financially? Would you have ensured that whale oil sellers were still in business to provide domestic lighting? Or what about the thousands who made a living lighting gas lamps or waking up workers before alarm clocks became affordable?
09:09 AM on 01/25/2013
And in layman's terms:

1. Get back to providing free parking in town & city centres. Until councillors recognise that using on street parking to boost revenue is driving customers to out of town retail parks where there are no such charges, then driving into town will remain less attractive.

2. Set clear standards for retailers - quality products in attractive shops draw in the shoppers. It is a whole experience, not just obtaining goods. [Harrogate, Chester, York as opposed to Halifax, Hull and Blackburn].

3. Strong partnership working between the councils, police and businesses: strict restrictions and heavy sanctions on alcohol-related isssues, clean streets, no beggars, pleasant coffee areas, swift removal of grafitti, litter etc. Yes it all costs money, but you invest and customers come and spend their money - virtuous circle.

4. Some strategic plannning: do we really need or want more pound shops, more pubs, nightclubs, fast food outlets? What about our demographics? With an ageing population should we not be catering for a more senior customer? Etc, etc.
11:37 AM on 01/25/2013
Some good points. You've clearly applied a bit of logic to the situation which puts you 1 step ahead of the government. I'll vote for you come election time!
09:10 PM on 01/24/2013
Commendable, but maybe a little to much about retrieving the dire situation for existing retail interests in the High Street? There’s an uncontestable case for a level competitive playing field with regard to those who combine offshore & online business models to unfair & deeply unethical advantage. But there are other factors.

One is to the need for many retail and SME operators in 'traditional' High Streets to move on from a Canute-like attitude on 'online'. Online is omnipresent & not going to reduce or go away any time soon. Another factor is that many retail & other High Street operators prosper by adapting to, & exploiting, the Internet (John Lewis Partnership is an exemplar).

Perhaps the most significant other factor is that of engaging the various communities in and around the High Street. There is a long UK history of failure in engagement on the part of virtually all policy-makers, governance agencies, professional organisations etc. There needs to be engagement with communities in & around the High Street if it is to be re-invented (what's needed). These communities are those of local-based business, of neighbourhood resident communities and of thematic interests. After all, the local resident community in particular is key to survival of any High Street. Continued failure on community engagement will blight efforts to ‘Save Our High Street’.Politicians' and official and professional mindsets are, thankfully changing, albeit slowly and incrementally, on this aspect.