Entries by Mark Hillary from 03/2012

The Falklands Dispute Must be Resolved With Diplomacy

| Posted 03.03.2012 | UK Politics

What we need in this dispute is a healthy dose of pragmatism. Ultimately, the modern dispute over sovereignty is focused on mineral rights - who can earn from oil and gas discovered in the vicinity of the islands.

Social Media is Leading a Customer Service Revolution

| Posted 03.28.2012 | UK Tech

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.

Your Life Is Social, Why Isn't Your Company?

| Posted 03.29.2012 | Media

Forget about social media being just a tool for PR or marketing or community building -- it is changing every part of the enterprise, root and branch.