Entries by Richard Gomersall from 01/2013

Great Bargain, Shame About the Customer Service

| Posted 01.04.2013 | UK

Great customer service costs nothing, it is a state of mind and it comes from business leaders setting their stall out to make it "what's expected" in their organisation. Customers don't always remember the logo above the door, they always remember the person who served them.

Your Team Don't Care How Qualified You Are

| Posted 01.13.2013 | UK

The unfortunate thing is, many managers overlook this. They study for years on end, work tirelessly to climb the corporate ranks, and then they undo all of their years of hard graft by being rude to their colleagues, and over-exerting their authority. A good manager will not need to remind their team of who they are, because they will be comfortable enough within themselves.