Entries by Steve McKevitt from 09/2012

What Can the Banks do to Make Us Love Them?

| Posted 09.12.2012 | UK

Today it was Customer Service Day at my branch of Bank of Scotland. I know this because my visit - or if you will, 'customer experience' - was out of the ordinary. In fact, I'd go as far as to say that not only was it different to the other 300 or so visits I've made, but it was also the singular occasion when it was different in any respect at all.

iPhone 5 - It's Innovation, But it's Not Rocket Science

| Posted 09.26.2012 | UK Tech

A week on from the launch of the iPhone 5 - Apple's most eagerly anticipated launch since... well, the iPhone 4 - and what have we learned?