Dharmendra Patel
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Dharmendra Patel, consulting parter at Vivid, is a customer experience expert.

Entries by Dharmendra Patel

Are You Among the 70% of Brits That Have Messaged the Wrong Person?

(1) Comments | Posted 29 June 2015 | (18:54)

There is nothing worse than that sinking feeling you get when you realise you have accidentally sent an email, text, etc. to the wrong person. According to OnePoll, 70% of Brits regularly do this, often with embarrassing consequences.

That is a huge figure when you think about it but...

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Customer Experience Lessons We Can Learn From Ryanair

(0) Comments | Posted 7 October 2013 | (14:01)

Like me, I'm sure you've heard horrifying passenger stories about Ryanair and after a while we become untouched by these stories, most probably because they're told so often. But what really surprised me recently was the way that Ryanair joined Twitter.

Late to the game, the airline...

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The Portas Review Is Missing a Fundamental Element

(0) Comments | Posted 6 September 2013 | (17:42)

In 2011 Mary Portas set out to write a review that would aim to revive our high streets. There was great hope that, along with the government, they would find solutions to the troubled retail sector and British stores would be saved.

This week the government questioned Mary Portas...

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When Was the Last Time You Went a Whole Day Without Using Technology?

(4) Comments | Posted 23 May 2013 | (03:39)

Take a moment to think about this - when was the last time you went a whole day without using technology, be it a mobile phone, iPad etc? It's a hard one...

Bill Gates once said, "We're changing the world with technology" and he wasn't wrong. The way we run...

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