TECH

Samsung Galaxy Note 7 Recall Announced After Reported Explosions

There have been 35 confirmed cases where the phone has caught fire.

02/09/2016 12:01 | Updated 02 September 2016

The Samsung Galaxy Note 7 is one of the best smartphones we’ve ever reviewed, aside of course from the tiny matter that a few of them keep exploding.

With 35 confirmed reports of the smartphone catching fire, Samsung has ceased all sales of the Note 7 and announced a mass recall after discovering a battery cell issue.

Bloomberg via Getty Images

In the UK customers who already have a Note 7 device, Samsung will voluntarily replace their current device with a brand-new one in the coming weeks.

Samsung recommends that those customers call their customer service team on 0330 726 1000.

In an official statement on the incident Samsung said: “In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.”

“In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.”

The decision to recall its new flagship product has unsurprisingly had a negative impact on Samsung’s share price, which dropped around 2 per cent.

What’s important to note is that this is a pretty major decision for the technology giant. 35 cases may be 35 cases too many, but when technology companies sell millions of devices every year this is a tiny number of handsets.

To then announce a full recall is a big decision.

The timing will be particularly unfortunate as Apple is due to unveil its brand new smartphone the iPhone 7 next week at a special event in California.

The event, which takes place on the 7 September will likely see the unveiling of both the iPhone 7 and a new Apple Watch 2.

Best Smartphones In 2016:

  • Apple iPhone 6s
    The iPhone 6s on the surface at least looks like your bog standard update. Visually it's very much the same animal but look a little deeper and this is an entirely different phone. There's now a pressure-sensitive display utilising a feature called 'Force Touch' while a blistering new processor means it's one of the most capable gaming devices outside of your living room.
  • HTC 10
    The Huffington Post UK
    The new HTC 10 might not have the waterproof credentials of the Galaxy S7 but what it lacks in weather resistance it more than makes up for in media specs. This is a Hi-Res audio playing pro thanks to dual-amplifiers built-in and Hi-Res audio headphones provided as standard. It also has one of the best screens we've ever seen on a smartphone, so there's that.
  • Apple iPhone SE
    The Huffington Post UK
    Incredibly, Apple's familiar-looking iPhone SE manages to boast the same performance as its top-of-the-range iPhone 6s making it the most powerful 4-inch smartphone available. If you're keen to return to the days of one-handed texting then Apple's bite-sized iPhone is the smartphone for you.
  • Samsung Galaxy S7 edge
    Bloomberg via Getty Images
    With a new curved back and larger 5.5-inch display the Samsung Galaxy S7 edge is more about evolution than revolution. The S7 edge now sports a water-resistant body, embedded camera and a MicroSD card slot. The S7 edge is also Samsung's most powerful smartphone yet, so powerful in fact that Samsung have actually had to equip a tiny water-cooling system inside the phone. The good news though is that means you'll never have to worry about getting a warm hand.
  • LG G5
    ASSOCIATED PRESS
    The LG G5 sets itself apart from rivals like the S7, Xperia XA and the iPhone 6s by being something utterly unique. The G5 is the first commercial 'modular' phone, allowing you to swap out the bottom for new accessories. So far there's an audio one made in partnership with Bang & Olufsen and a camera-focused attachment which gives you extra camera controls.
  • Huawei P9
    JACK TAYLOR via Getty Images
    The Huawei P9 is a smartphone designed for capturing life. Thanks to a partnership with photography legends Leica this dual-lens camera can take pictures that'll put your dedicated camera to shame. Of course it helps that the P9 is also a pretty great Android smartphone as well.
  • Google Nexus 5X
    The Nexus 5X strikes the ultimate balance between power and affordability. Taking over the responsibility from the frankly excellent Nexus 5, Google's new smartphone boast an ultra-light body but still crams in a fingerprint sensor, the latest version of Android marshmallow and a Full-HD display.
  • Sony Xperia Z5 Premium
    Sony has created the world's first truly 4K smartphone. While you might be wondering why, the fact is they've gone ahead and done it anyway. Utilising Sony's amazing screen expertise it should come as no surprise to learn the display is an absolute stunner. There's a fingerprint reader and the ability to play high-res audio.
  • Google Nexus 6P
    The Google Nexus 6P is Google's answer to the big-screen phone. Sporting a 5.7-inch Full-HD panel, the 6P has a beautifully thin unibody enclosure while the subtle fingerprint scanner on the back can be used for security and for paying. You'll also get the added advantage of owning a phone that'll always get Google's Android software before anyone else keeping it safer than ever.
  • Motorola Moto X Force
    Motorola
    The Moto X Force might not be the most stylish phone of the bunch but what it lacks in looks it more than makes up for in strength. With an 'unbreakable' screen the Force is a no compromises Android phone that has a 5.4-inch AMOLED display. 
  • OnePlus 2
    OnePlus
    The OnePlus 2 describes itself as the 'Flagship Killer'. It's a bold statement for a company that has made just two smartphones. Despite this the OnePlus 2 lives up to its name, for just £249 you get a stunning Android smartphone that boasts a huge display, large storage and a fingerprint sensor. It's also pretty much customisable to within an inch of its life so if there's anything you don't like about Google's operating system, well you can change it.
Suggest a correction
Comments

CONVERSATIONS