Jean-Marc Noel
A graduate of Ecole Centrale in France, Jean-Marc Noël worked from 1989 to 1994 for Companie Bancaire (now BNP Paribas) in Paris and Cologne. He then worked two years as a management consultant before becoming a managing partner of a consulting company in 1997. He co-founded Trusted Shops GmbH in 1999. In 2000, the German economic magazine, Die Wirtschaftswoche, named Jean-Marc as one of the 100 most influential managers in the new economy in Germany.

Entries by Jean-Marc Noel

What Can Retailers Do to Battle High Checkout and Basket Abandonment Rates?

(0) Comments | Posted 8 July 2013 | (17:45)

Checkout abandonment, where a visitor has proceeded to the checkout but left before completing the purchase, fell from 34% in 2010 to 33% in 2011 and 32% in 2012. Although the annual trend is downward, in Q1 of 2013 it reached 37%, the highest it has been since

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Parental Rights - What Do You Need to Know if Your Child Shops Online?

(0) Comments | Posted 30 May 2013 | (13:47)

More than 90% of all 5-15 year olds used the internet last year- including 100 percent of 12-15 year olds. With E-commerce taking over the high street, it's not just gaming and chatting, children are shopping too. But are parents aware of their activity?

Without awareness, parents could...

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UK Retailers Venture Beyond Albion's Borders

(0) Comments | Posted 20 March 2013 | (13:28)

Cross-border online sales are set to reach £10bn for UK retailers in 2013. But not every retailer can steal a slice of the £10bn for themselves. There are some key challenges they need to tackle first, such as trust.

According to the latest IMRG research, British retailers are...

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Amazon: The Siren of the World of E-Commerce

(0) Comments | Posted 24 February 2013 | (08:57)

"We'll do that like Amazon". I have heard this so many times in my concept workshops that I've lost count. It's true that Amazon does a lot right and swallows about 25% of the German e-commerce pie chart. But anyone who wants to be like Amazon is setting themselves up for a...

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How to Avoid Selective Returns

(0) Comments | Posted 19 January 2013 | (19:24)

How to avoid product returns is one of the most discussed topics in the retail industry. Particularly in the fashion sector, online retailers have to battle with the increasing number of selective returns. However, online retailers have now developed various strategies to tackle this challenge.

An overview

For retailers, returns...

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More Than 40% of People Will Do Christmas Shopping After December 25th

(0) Comments | Posted 20 December 2012 | (14:57)

Despite the record sales on Cyber Monday and a predicted spike on Christmas Eve, 42% of British shoppers plan to buy some of their Christmas presents after December 25.

Trusted Shop's research, which used OnePoll to survey 2000 UK consumers, identified this trend to take advantage of the...

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Office of Fair Trading Puts Online Retailers in the Firing Line

(0) Comments | Posted 5 November 2012 | (13:03)

Earlier this month the Office of Fair Trading wrote to 62 of the top online retailers in the country to let them know their website may not comply with consumer protection law.


The OFT checked 156 websites and found almost 60 per cent of...

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