It's unimaginable to envisage a supermarket with no customers, no check outs - manned or unmanned, gondola ends with tons of offers, and even the smell of freshly baked bread. But actually, Tesco has five and walk-in customers aren't welcome. They're not on the high street or even on retail...

As businesses and high-street retailers join the race to reinvent themselves, an analysis of consumer loyalty trends in Britain over the four years since 2009 shows that the days of pleasure shopping and retail therapy are behind us - as bargain hunting and rampant discounting have become the norm in...

• December retail sales have disappointed.
• British music industry loses the high street presence of HMV.
• Another few bite the dust.
• Britain gets a chilly welcome to 2013.

If you still need more evidence that the internet has necessitated a rethink of customer engagement strategies,...