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Kit Marsters

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Facebook Games - Let the People Decide What They 'Like'

Posted: 31/01/2012 21:46

When MindJolt SGN abandoned their (fluff)Friends game, an entire community of players was left dazed and confused. They weren't entirely sure what to believe - they'd been lied to, subjected to half-truths and corporate spin, and certain issues were never resolved.

They'd been told that rumours about the closure of the game were merely the result of overreaction and paranoia. The reason for a lack of updates was due to a new artist, and new pets would be available for purchase and adoption the next week. Subscribers who had been waiting for their plush toy for many months to even a year were assured that they'd receive that part of their promised subscriber benefits in the near future.

Days before the impending release of new virtual pets, the announcement was made that the game was now abandoned by the developers. It would remain open so that people could spend the virtual currency that they'd purchased with real money. A global announcement was not made for a good while, and a large amount of players were unaware of this development, whilst the option to purchase virtual currency was still available. After a protest about the unfairness of purchases made without full access to the facts, some players received a refund.

The game soon crashed. Facebook was blamed, despite the fact that all game developers, including MindJolt SGN, had been made aware back in May 2011 that games would have to conform to new Facebook requirements, such as secure browsing, by October 1st. More promises were made - it would be the highest priority of the developers to get the game back up and running. After a lengthy wait, the game was closed completely but a new and "exciting" future of (fluff) was announced - Fluff Friends Rescue.

Fluff Friends Rescue is a completely different game to the original (fluff)Friends. As the name implies, in Fluff Friends Rescue players can rescue pets, nurse them back to health, look after them and find them a new home. The only thing the games have in common is that they're pet games, and some of the images of Fluff Friends Rescue pets were first created for (fluff)Friends.

That cute little calico that people purchased in the original game can now be rescued in the new one. The black cat with the red ribbon was called the Spirit of Halloween in (fluff)Friends - she was the highest prize in a Halloween event that caused players sleepless nights to complete.

MindJolt SGN were hopeful that the (fluff)Friends gaming community would be excited about their new game, but the players were unimpressed. They'd lost faith in the company. Besides, Fluff Friends Rescue is only available for iPhone and iPad. It can't be played on the Facebook platform.

This didn't stop MindJolt SGN from their next questionable move; last week they decided to migrate (fluff)Friends users over to the new game, which added tens of thousands of "likes" to their fan page.

The players of the original (fluff)Friends game were not informed about this move, nor had they given consent. Many, no doubt, are still unaware that they are now showing support for Fluff Friends Rescue. Confused and angry people who questioned the move on the Fluff Friends Rescue fan page had any and all comments removed from the page's wall. A statement was made by MindJolt SGN representatives that if players did not want to be a part of the future of (fluff), they could simply "unlike" the game, but that didn't really address the issue.

Some people did "unlike", only to find themselves showing as "liking" the game again the next day. They've been migrated to a game they never opted to install, nor share their private information with. The game they'd been moved to can't be accessed or played, because it doesn't actually work on Facebook. It is a vanity move on MindJolt SGN's part to make Fluff Friends Rescue look more popular than it actually is.

It doesn't reflect well on the company, and The Humane Society of the United States (HSUS), who is in a partnership with MindJolt SGN, may not be pleased to learn about the tactics employed. Even though MindJolt SGN claims that "no private information was collected during this migration", former (fluff)Friends players are discovering that they are now sharing their private information with Fluff Friends Rescue.

Facebook does allow migration, but there are strict rules surrounding any move of "likes". Here's how it should work: from 1 February, Facebook will remove all Facebook Application Profile Pages. Developers can create a new fan page and request a transfer of "likes" to this page. The fan page must have the same name as the game it represents, and must be of the product/application category of the relevant game. The transfer of "likes" will allow developers to still publish updates to the users who "like" the game.

What MindJolt SGN has done differs from this in the following ways: they replaced the (fluff)Friends game users had added on Facebook and given permission to access their data to with the Fluff Friends Rescue game they'd never chosen to add. The developers did so without notifying the users and without giving them the opportunity to opt out. Therefore, users are now sharing their data with a game they've never played and never had any interest in.

The developers created a fan page with the same name as the new application, and migrated (fluff)Friends' Profile Page "likes" over to the Fluff Friends Rescue fan page. Technically, this page does have the name of the game it represents, but in practice people were moved game A to game B, not from an old page for game A to a new page for game A. This shows game B as having a lot of support, which might lure anyone interested in game B into thinking it might be a good product if tens of thousands of people have clicked that "like" button.

Though users can remedy the situation by "unliking" the page and removing the application, data has already been shared and not everyone is in the position to remove the game. Amongst those migrated over are (fluff)Friends players who, sadly, have passed away. Their pages remain intact, and their beloved virtual pets remained with them until the game ended. MindJolt SGN may well be unaware of this, but nevertheless, these people are now counted as supporting a completely different game.

Such practices lead to a loss of confidence in companies and Facebook games. People aren't numbers to move around and manipulate at will. They will speak out and they will move away from companies when they are used and are treated with disrespect. They will also share their experiences with others.

Gamers are clever. They are perfectly able to make up their own minds about what they like and what they don't. Respect has to be earned, and so does public support, including Facebook "likes".

 

Follow Kit Marsters on Twitter: www.twitter.com/JKMarsters

 
 
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05:48 AM on 02/11/2012
this is an extremely well thought out and well written article. there are thousands of people who played this game faithfully for over four years and basically what sgn and mindjolt did was to stomp all over us and treat us as if we meant nothing to them. the fact that there were so many of us spending our real money (and a lot of it) didn't seem to matter to them. then, no sooner do they pull the rug from under our feet, they add salt to our fresh wounds by taking our user data, without our knowledge or more importantly, our permission, and transfer that information gathered from the original app and transfer it to their new game/app. and they wonder why so many people started leaving nasty comments on their app wall. it was worse than a slap in the face. i don't think i could ever consider trusting a company that treats its customer base this way and i sure don't want to ever do any business with them. shame on you sgn and mindjolt.
PxUxSxHxIxT
Atheist and lovin' it!
12:31 AM on 02/06/2012
Ever since (fluff)Friends was shut down, that's all I've wanted to play. I had to stop for a little while when I found a job that took up most of my time. But now that my days have settled down, I still wish I had (fluff) to come back to. I first started really getting into it when there was the trick or treat Halloween hunt a couple years ago. From then on, I was obsessed. I was unemployed for a long time and it helped pass the hours in between filling out applications. I miss Coco, my SOH, every day. I worked so hard to build up all of my foods and gold WITHOUT spending any real money and it was difficult but so much fun. Shame on MindJolt SGN for taking this game away, especially in the way they did it. I will NEVER knowingly play another MindJolt SGN game EVER again.
02:14 AM on 02/03/2012
Excellent article Kit :-)
01:55 PM on 02/02/2012
This little scam was the cherry on top of the obvious manipulation and dishonesty that has been shown by MindJolt SGN over the past several months. I can't say I'm surprised that they silently moved our "Likes" to the new game, but I am disgusted. Facebook has no room for gaming companies such as this, who would act in such blatant disregard to such a loyal and committed group of users. I, for one, will be avoiding any game put out by them in the future. Thank you, Kit, for such an honest assessment of the situation.
07:55 PM on 02/01/2012
Here, here...well said Kit xx
Now you need to show them the picture I took on facebook where Fluff Friends Rescue quite falsely claim their game is being played by people who are absolutely not playing it...and couldn't if they wanted to as they don't own the correct equipment!
06:33 PM on 02/01/2012
The Fluff Friends Rescue facebook wall states that the users of (fluff) Friends were migrated to give us a space to communicate. If you comment on the game play of Fluff Friends Rescue, the comment is not deleted. But if you comment about the (fluff) Friends facebook application, your comment is not only deleted, but you are banned from ever posting there again. The same holds true for SGN's facebook wall. If you go to the Fluff Friends Rescue wall, you will see approximately 64,000 "likes." When the (fluff) Friends application page was shut down and migrated, there were over 60,000 likes still registering there, and approximately 4000 "likes" of the spin-off game. It doesn't take a math genius to see where they got their inflated numbers! So if anyone reading this article plays ANY game run by MindJolt SGN, you have been warned of their underhanded behavior. Please don't be naive enough to think this is an isolated incident, because it is not. This company has a long track record of questionable behavior such as this over the years, and it is precisely those instances of a lack of consideration for the paying customers that caused the demise of one of the most unique games on facebook.
06:03 PM on 02/01/2012
Another example of their manipulating the data was to rename the (Fluff)Friends App page to Fluff Friends Rescue so that it appears that they were migrating users of the rescue app. The Rescue version is nothing like the Facebook game where we could interact, gift, pet, race, create art and more on a Facebook platform. As the article states, this is an iphone/ipad application. The only thing that makes them similar is using the term fluff friends and the pets being rescued were ones created by user suggestions in the 4+ years the game existed. The game play is not even remotely the same. And even if users wanted to play the game, they couldn't because most don't own an iphone. Before the migration the rescue app had somewhere around 450 likes. Now it is showing as having 60,000+. This causes Facebook users to question privacy issues if a rogue company like this can get away with this kind of behavior.
08:51 PM on 02/01/2012
Also, before the actual release of the Fluff Friends Rescue app, they had "2" walls. One was a fan page and one was an app page. They were called Pet Pals Rescue. Then one of them changed to Fluff Friends Rescue, but when you went to the app to download, it was called Pet Pals Rescue. Eventually they changed the app to Fluff Friends Rescue.

Interestingly enough, we also discovered that SGN had abandoned the copright of Fluff Friends in the fall of 2010 when they acquired the game. A new copyright was put into effect on December 27, 2011, the day after the official announcement that they had tried to find a work around to get Fluff Friends back online after the October deadline from FB to comply with the secure coding issue. Fluff Friends was down for 6 weeks between the announcement that it was a priority to fix it and the final announcement. In that time period, Fluffers found a back door entry by using links on the web to access their beloved Fluffs. A statement was made by an SGN/Mindjolt employee, which was the CSR for Fluff Friends back in November that SGN was aware of the backdoor access and had no problems with it. This past week they shut down the access and then renamed the original app wall to rescue, then did the migration of 'likes'.
05:58 PM on 02/01/2012
IN HEAVEN THERE ARE NO iPhones!

Many former fluff players clicked the like button long ago, and then forgot about it when they stopped playing the game and left it, some without even removing the application.

Some fluff friends have passed away (died), or left the game when it was to many ERRORs popping up. Years ago they all may have hit the like button. But in heaven there are no iPhones, and no like-buttons, and those former fluff friends who left, and are still alive, are now unaware that they "like" a new game. Perhaps they do not even own an iPhone!

I am not amused at all to be added to a game I never inteded to play, and I had some trouble to find out how to LEAVE it! That UNLIKE button is not easy to find on the page, hidden in tiny blue letters only.

I do hope that Facebook's rules block such manners in the future!
05:45 PM on 02/01/2012
Excellent article, well written, and straight to the point. I was a (fluff)Friends player for 4 1/2 years who signed into Facebook recently to find myself "liking" the Fluff Friends Rescue game much to my horror. The original Facebook game was a really good one. The new mobile game is nothing I would post a Facebook "like" for.
04:46 PM on 02/01/2012
btw, i very much agree with this article. It's very well written, as well! Good job, Kit!
04:45 PM on 02/01/2012
Mindjolt/SGN has been lying to their users, especially those who have been playing Fluff-Friends, from the day they took over the game. I am one of those people who love this game. Lies after lies after lies after lies after lies.
03:58 PM on 02/01/2012
totally agree