Featuring fresh takes and real-time analysis from HuffPost's signature lineup of contributors
Mark Fletcher-Brown

GET UPDATES FROM Mark Fletcher-Brown
 

A Question of Trust - Again

Posted: 27/03/2012 00:00

Just one in ten people believe that politicians will tell them the truth according to MORI research.
The same figures show that more than half believe that the man or woman in the street will do the same.

And it's not just politicians that fail the trust test. The Work Foundation in Public Value, Citizen Expectations and User Commitment say, "Only 48% of the public trust their council, compared to their local police force (74%) and hospital (79%). With regard to individuals, trustworthiness and honesty are the most highly rated qualities of public officials, but only 22% believe that they are actually trustworthy and honest."

This is deeply worrying. At a time when our country faces some very difficult decisions about what we should do about public finances, hardly anyone trusts those who are leading the way ahead.

How has it got this bad?

Successive governments have failed to demonstrate that they can be trusted to tell the whole truth all of the time. Every time government papers released decades later tell us a different story to that reported at the time, we believe we've (or rather previous generations) have been misled.

But recent events will have done their bit to erode any trust we might have had - the MPs' expenses scandal is just one of many instances. But there are also questions about whether politicians deliver manifesto promises.

Just like us

Part of the problem for politicians is that they are just like us. They behave as we would do. We will not readily admit to something that would harm our standing - nor do they. Every admission has to be wrenched from them.

And if they are open and forthcoming, then we will suspect their motives. We all tend to be driven by self-interest. It's not rational to say something that would markedly make our standing worse.

So what can politicians do about it?

1. Acknowledge that it is a problem

There is a danger in treating the trust problem as if it is not there. It is a massive elephant in the room. Begin by recognising that it is one of the risks that they will have to manage and address. Ensure that every action they take is designed to build trust over time. This is a matter for all politicians.

2. Be counter-intuitive

Do the opposite of what most people would expect. For Mr. Cameron, publish all details of dinner guests, weekend lunches, walks in the country and invitations to cocktail parties. For Mr. Milliband - the same. And Mr. Clegg.

Establish an independent inquiry to look at all parties' interactions with fund-raisers. It could look at who they have met with over the past two years, why and whether any have had an impact on party policy.

Confound low expectations.

3. Avoid blaming other people

Don't blame the media. Negative coverage can undermine trust but Demos research shows that the media is only one key factor. Word of mouth and personal experience are very equally important. And in many respects, the media will simply highlight and exaggerate things that you are already doing (or not doing).

4. Change their ways

This could be very simple:

  • Don't make promises you can't deliver
  • Don't oversell what you can do
  • Acknowledge when you have failed to deliver promises

5. Don't use weasel words or phrases

Clever people can find ways of implying one thing whilst saying another. If your intention in using language is to mislead, obfuscate, cloud, or hide meaning, then trust will bleed away. Say what you mean and mean what you say. This probably sounds trite but it's one of the ways that we build trust between each other every day. We all know that saying, "I hear what you say" probably means we're not really listening.

6. Always say sorry when you let people down

If the media extract a reluctant apology (or a non-apology apology: we are sorry that you felt we did not deliver) from you, then it's likely that the media will be trusted more than you (although people don't trust journalists either).

If you get something wrong, admit it, say sorry and move on. Don't drag the matter out through interminable processes that seek to kick the matter into the long grass (reviews, external evaluations, independent inspections etc.). Take responsibility quickly.

The UK is facing its toughest time in decades with many difficult decisions ahead. Many will suffer but as long as they can believe in the people leading them through the darkness, they will follow.

But first they need to be able to trust.

 

Follow Mark Fletcher-Brown on Twitter: www.twitter.com/morque

Just one in ten people believe that politicians will tell them the truth according to MORI research. The same figures show that more than half believe that the man or woman in the street will do the ...
Just one in ten people believe that politicians will tell them the truth according to MORI research. The same figures show that more than half believe that the man or woman in the street will do the ...
 
 
  • Comments
  • 7
  • Pending Comments
  • 0
  • View FAQ
Comments are closed for this entry
View All
Recency  | 
Popularity
10:56 PM on 04/01/2012
My perception of 'democracy' has changed over the years. The older I get, the more cynical and 'let down' I feel . The world has changed and attitudes have changed , to the extent that I no longer feel 'safe' in the knowledge that our elected representatives are doing the right thing - other than maintaining a status quo to keep themselves in power . The wishes of the people are meaningless - unless it impacts on this status quo . Those with money and in-the-know and those with vested interests hold sway and 'control' outcomes of Govt: 'policy' . Maybe, as the man said "t'was ever thus...." and modern technology and superspeed electronic highways have made us more aware of our seeming ineffectiveness in controlling our lives . Government needs to be more pro-active than re-active with firm leadership and good communication skills . In the end, it all comes down to Trust , and I , for one , feel that this Trust has been betrayed .
lastpost
see biography
02:52 PM on 03/27/2012
"one in ten people believe that politicians will tell them the truth"
Politicians say education is lamentable. That 10% proves it.

"the man or woman in the street will do the same."
Believing something true is not the same as it being true.

"This is deeply worrying."
If the same question elicits two contradictory answers from the same individual. Doesn’t that reveal a truth?

"How has it got this bad?"
Not enough hemlock to silence all the questioners, all of the time, for all time.

"we believe we've (or rather previous generations) have been misled."
Fool us once, shame on you. Fool us twice, shame on us.

"Part of the problem for politicians is that they are just like us."
Then god help us, every one.

"Acknowledge that it is a problem"
Join politicians analogous. Pledge to give up abusing democracy.

"Be counter-intuitive"
Discover what democracy is. Don't promote your own interpretation.

"Avoid blaming other people"
Cultivate a split personality.

"Change their ways"
They can go theirs, we can go ours.

"Don't use weasel words or phrases"
Because weasel words are weaselly recognised.

"Always say sorry"
Even if you're not. If you can fake sincerity, you’re made.

"as long as they can believe in the people leading them through the darkness, they will follow"
'Til the train lights appear, coming in the other direction.

"first they need to be able to trust."
Secondly, that those who abuse that trust will themselves be trussed.
11:38 AM on 03/27/2012
where else could you get a job that pays you money just to sign in every day for [work ] a job that pays for everything you see smell and touch ,pays your mortgage gives you a second home for free,and then gets you connected to the rich and powerful ,and then you have long exotic holidays .
Then you have a private health plan an inflation proof pension with a golden handshake and the best part is you only have to [ work ] 20 years to get it all .

Now if that dont corrupt you nothing will !
10:58 AM on 03/27/2012
You know when a politician is lieing because his or hers lips are moving ,
I have never seen a a politician yet who could lay straight in bed .
All of the above best part true ,when a politician comes up with an idea like putting in a bill f £400,000
for 12 fig tree,s so the mp,s can have something to look at while they have coffee out side in the sun while at the house ,comes as no shock ,the fact that someone gave him or her the ok for the idea comes as no surprise nor does it surprise me that the bill for this was put in and passed as ok ,in fact im not surprised at at all that there was not an inquirey ,and to get it all to this point of not being surprised, just means that when our so called peers get away with this kind of thing and worse we just get immune to it , these people still live in the days of ,do as i say, not as i do .

Who in their right mind would employ a key suspect in a communications tapping scandal before the proper investigation got underway [a politician would ] if its about money or a big cover up over money you bet the politician is at the base of it ,I would never trust a politician ,or vote for one, and they done this to themselves !
This user has chosen to opt out of the Badges program
photo
09:15 AM on 03/27/2012
No-body trusts politicians because of the damage they have caused to the U.K. Their status is below that of an estate agent spiv and about on par with a bwankster. The article failed to mention the anti-democratic anti Christian greedy self inflating self interested perverse politically incorrect nature of a politician. And that the general apathetic public are aware of this.
photo
Mac Howard
Thank god we got convicts, you got the puritans
07:20 AM on 03/27/2012
I think the word is "disingenuous" rather than lying. They will "spin" the situation in the light that maximises their merit or minimises their blame.

I don't buy it that this is merely what we all do. If I had a friend that I was as wary of as I am a politician he wouldn't be a friend for long. No, there is a deviousness about politicians that I wouldn't accept in a friend or even a casual acquaintance.
01:00 AM on 03/27/2012
I would put it more simply; we want more good leadership, not more bad politics.