Here's a fact that surprises most people: Citizens Advice offers more places to get help than Tesco and Sainsbury's have shops put together. Whatever size community you're in we're likely to be there - from your local parish to your county and up to the national level.

It all started...

There is a small dining room inside Number 10 which frustrated political advisers have used for years to solve some of their most intractable difficulties.

It's not so much to look at: there's a slightly rickety oval table and about 10 chairs - but what it lacks in gold,...

We at Citizens Advice have consistently supported the aims to make work pay and simplify the benefits system - but we've also said that trying to reform the whole system in a time of spending cuts could seriously undermine those aims.

A good example is childcare: the Government wants to...

It may not be the barbecue summer we hoped for but here in the Citizens Advice office, the windows are open to get a breeze going and the central heating is still firmly switched off. I've almost forgotten where the boiler switch is at home. So it might...