Talking often gets bad press. Some people do it way too much. However, most organisations and leaders don't do it enough, particularly when there is an issue in play. Whether you are a football referee, or Chief Executive of a care home from which a war hero has absconded, the rule is simple: When you have nothing to say, keep quiet. But when you do, make sure you say it or others will say something else that you may not like.
Anyone catch that Keane v Vieira documentary the other week? If you've watched any football on ITV recently, you'll have seen national village idiot Adrian Chiles repeatedly flatulating over it like some sort of gammon whoopee cushion, each time turning to simper at sweet-tempered Roy with the distinct air of a man doing everything in his meagre powers to avoid having his intestines used to hoist the boom.