Bpo

Do You Call Customer Service for Help or Just Tweet?

Mark Hillary | Posted 19.03.2014 | UK Tech
Mark Hillary

About a decade ago, many companies in the UK pushed their customer service centres offshore to new call centres located far away - often in India or the Philippines. The aim was to save money because the captains of industry bought into the idea that distance was dead - work in call centres can be performed anywhere by anyone.

Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.