Call Centers

2,000 Jobs Under Threat As Direct Line Begins Cost Cutting

PA/Huffington Post UK | Posted 26.06.2013 | UK

Around 2,000 positions are on the line as the Direct Line Group plans to increase cost-cutting measures. The insurance giant - the largest motor in...

Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.