Call Centers

Frightening GoPro Videos Capture The Incredible Rage Caused By Cold Callers

The Huffington Post UK | Eve Hartley | Posted 20.07.2015 | UK

A new ITV programme is researching the professions that are on the receiving end of Britain's anger and then shaming the perpetrators on video. The...

In The Era Of The Democratised Customer, What Kind Of Customer Service Do You Prefer?

Alistair Niederer | Posted 02.06.2015 | UK
Alistair Niederer

For the past few years I have been blogging about how far and how fast customer service has changed. A decade ago companies would give you a phone num...

2,000 Jobs Under Threat As Direct Line Begins Cost Cutting

PA/Huffington Post UK | Posted 26.06.2013 | UK

Around 2,000 positions are on the line as the Direct Line Group plans to increase cost-cutting measures. The insurance giant - the largest motor in...

Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.