Financial Services Mis-selling: Minimising Risk

Mark Gossington | Posted 31.01.2017 | UK
Mark Gossington

Just under a year ago I wrote a LinkedIn post asking whether we were through the financial mis-selling storm. The Senior Managers Regime (SMR) had jus...

Complaints: Adapting To A Changing Landscape

Dr Pallavi Bradshaw | Posted 25.01.2017 | UK
Dr Pallavi Bradshaw

The power of good communication is clear in the survey- it can assist in resolving and even preventing complaints, and managing patient expectations. With a huge 82 per cent of the public saying they would be unlikely to complain if their GP communicated openly and with empathy, it feels like something we should all try and embrace.

That's Just Not British! Why We Need to Start Complaining More

Sarah Willingham | Posted 17.08.2017 | UK
Sarah Willingham

As Brits we are often so polite that even if we receive shoddy service or experience faulty products, we rarely complain. We smile, thank the person providing us with the terrible meal and go home cross, but simply muttering under our breaths! However it is actually really important to complain so it is time we did more of it...

Broadband Contract Complaints up by a Third, but Who Is to Blame?

Dan Howdle | Posted 17.12.2016 | UK Tech
Dan Howdle

Broadband and mobile providers are yet to have their 'PPI moment' - a point at which something tips the scales to the point it's more profitable to invest in the resources to ensure things are properly explained than it is to allow consumers to sign their contracts without fully understanding them.

It's Time to Stop Writing That 'You Have Wronged Me' Email

Shihab S Joi | Posted 09.11.2016 | UK Lifestyle
Shihab S Joi

I've instigated correspondences that went in this vein as often as, well, you, probably. They never go according to plan, do they? This idea that the receiver will read our concerns, humbled under the glow of new understanding, and rush to us with hugs, apologies and wine is ridiculous. And yet we can't help ourselves.

Cowards Complain on the Internet

Mark McCabe | Posted 20.07.2016 | UK Tech
Mark McCabe

It all started because a table were unhappy with their meal at my friend's restaurant. Instead of attracting the attention of the staff, or even walking the 10ft to the open kitchen, they decided to air their grievances online. Asides from being lazy, this is far more harmful to a small business than you think.

Think Social Media Customer Service Has Office Hours? Think Again...

Melissa Davis | Posted 28.06.2015 | UK Tech
Melissa Davis

If you're going to use social media for your customer service then it's key to make sure that you've grasped the basic rule which is: respond, respond, respond. If you're used to offering customer or client service that is only available within working hours then social customer service might not work for you.

Stopping the Complaining Habit

Amisha Bhavsar | Posted 09.09.2014 | UK Lifestyle
Amisha Bhavsar

When it's too hot, we complain, too wet, we complain, too cold, we complain, too windy, we complain. Complain, Complain, Complain... We complain about the weather, life, health, people... We all do it. Complaining comes quite naturally to us, doesn't it? Sometimes we don't even realise we're doing it.

Marmite TV Advert Draws Hundreds Of Complaints

Posted 07.08.2013 | UK

A Marmite advert has drawn widespread criticism and sparked hundreds of complaints from viewers after apparently mimicking an animal cruelty documenta...

Woah There, Can You Be That Fussy?

Chanel de Yong | Posted 21.09.2013 | UK Lifestyle
Chanel de Yong

MY GOD, and I thought I was fussy? Are you that person who asks for extra ketchup or more garlic butter for your pizza at PIZZA EXPRESS, or do you want your dressing on the side?

Expenses Revolt

The Huffington Post UK | Tom Moseley | Posted 14.06.2013 | UK Politics

In the aftermath of the MPs’ expenses scandal, few politicians were brave enough to question the need for a change. But now they are increasingly...

Radio 4 Rapped After Listeners Mishear 'Cox Sackers'

PA/The Huffington Post UK | Posted 15.05.2013 | UK

BBC Radio 4 has been criticised after the words "cox sackers" were broadcast during an afternoon show. The host of the Thinking Allowed show, Lauri...

Stupid Reasons to Love the UK

Corinne Purtill | Posted 09.02.2013 | UK Lifestyle
Corinne Purtill

When you're living in a strange place, it's all too easy to focus on what's missing and what's wrong. That's particularly true at this time of year, when the holidays are close and family feels far and the weather turns icy and it's pitch black at 4 p.m. like the place is run by goddam vampires.

Charlie Thomas

Just Seven Bad Social Media Posts Could Ruin Your Business | Charlie Thomas | Posted 20.04.2017 | UK

Just seven bad tweets, Facebook posts or product reviews could make potential customers think the worst about your business, and eight comments will m...

WATCH: Naked Ham Advert Pulled After 'Misleading Claims About Meat'

PA/Huffington Post UK | Posted 23.12.2012 | UK

An advert for ham featuring naked picnickers prompted 371 complaints but it was misleading claims about meat that saw the Advertising Standards Author...

Don't Be Afraid to Take On the Law

Stephen Hill | Posted 03.12.2012 | UK Lifestyle
Stephen Hill

Taking on a solicitor is like seeing Goliath through the eyes of David for many. There has been a tendency in the past to believe that a lack of legal knowledge will render impotent any complaint against a solicitor, but recently released figures suggest that the public's attitude to this difficult area has grown in confidence.

PPI Complaints Soar, But Current Account Gripes Continue To Drop

Charlie Thomas | Posted 27.09.2012 | UK

Payment protection insurance complaints in the past six months have driven grumbles about financial services firms up by 59%. Data released on Sept...

Barclays Named The 'Most Complained About Bank'

Charlie Thomas | Posted 11.09.2012 | UK

Barclays Bank was the most complained about financial institution, racking up 23,703 complaints in a year, according to data from the Financial Ombuds...

Ryanair Brands Customer An 'Idiot Who Deserves To Pay For Her Stupidity'

Huffington Post UK | Posted 05.09.2012 | UK

Ryanair’s chief executive Michael O’Leary has slated a passenger who complained about the airlines’ excess charges on Facebook, calling her an i...

Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.

VIDEO: As Ryanair Is Slammed For 'Red Hot' Ad, What Else Is Too Racy For TV?

Posted 15.02.2012 | UK

Ryanair's latest advert has been banned after a string of complaints. The poster, featuring scantily-clad girls underneath the slogan "Red Hot Far...

Rastamouse Most Complained About Children's TV Show Of 2011 After Sparking Racism Row

Huffington Post UK | Sara C Nelson | Posted 16.01.2012 | UK

A BBC TV series about a crime-fighting Rastafarian mouse was the most complained about children’s programme last year. The show received more th...

No Offence - I Swear!

Ian Watson | Posted 06.02.2012 | UK Comedy
Ian Watson

There's been a lot of talk lately, mainly by comics, about the right to be offended. Think about that, it's important: The right to be offended.

Customer Care Models Annihilated by Twitter

Daniel Drage | Posted 13.11.2011 | UK Lifestyle
Daniel Drage

Social media is changing the face of traditional complaints procedures - and making them far more effective, exclusive new research by OnePoll can rev...