Complaints

Stopping the Complaining Habit

Amisha Bhavsar | Posted 09.09.2014 | UK Lifestyle
Amisha Bhavsar

When it's too hot, we complain, too wet, we complain, too cold, we complain, too windy, we complain. Complain, Complain, Complain... We complain about the weather, life, health, people... We all do it. Complaining comes quite naturally to us, doesn't it? Sometimes we don't even realise we're doing it.

Marmite TV Advert Draws Hundreds Of Complaints

Posted 07.08.2013 | UK

A Marmite advert has drawn widespread criticism and sparked hundreds of complaints from viewers after apparently mimicking an animal cruelty documenta...

Woah There, Can You Be That Fussy?

Chanel de Yong | Posted 21.09.2013 | UK Lifestyle
Chanel de Yong

MY GOD, and I thought I was fussy? Are you that person who asks for extra ketchup or more garlic butter for your pizza at PIZZA EXPRESS, or do you want your dressing on the side?

Expenses Revolt

The Huffington Post UK | Tom Moseley | Posted 14.06.2013 | UK Politics

In the aftermath of the MPs’ expenses scandal, few politicians were brave enough to question the need for a change. But now they are increasingly...

Radio 4 Rapped After Listeners Mishear 'Cox Sackers'

PA/The Huffington Post UK | Posted 15.05.2013 | UK

BBC Radio 4 has been criticised after the words "cox sackers" were broadcast during an afternoon show. The host of the Thinking Allowed show, Lauri...

Stupid Reasons to Love the UK

Corinne Purtill | Posted 09.02.2013 | UK Lifestyle
Corinne Purtill

When you're living in a strange place, it's all too easy to focus on what's missing and what's wrong. That's particularly true at this time of year, when the holidays are close and family feels far and the weather turns icy and it's pitch black at 4 p.m. like the place is run by goddam vampires.

Charlie Thomas

Just Seven Bad Social Media Posts Could Ruin Your Business

HuffingtonPost.com | Charlie Thomas | Posted 23.04.2013 | UK

Just seven bad tweets, Facebook posts or product reviews could make potential customers think the worst about your business, and eight comments will m...

WATCH: Naked Ham Advert Pulled After 'Misleading Claims About Meat'

PA/Huffington Post UK | Posted 23.12.2012 | UK

An advert for ham featuring naked picnickers prompted 371 complaints but it was misleading claims about meat that saw the Advertising Standards Author...

Don't Be Afraid to Take On the Law

Stephen Hill | Posted 03.12.2012 | UK Lifestyle
Stephen Hill

Taking on a solicitor is like seeing Goliath through the eyes of David for many. There has been a tendency in the past to believe that a lack of legal knowledge will render impotent any complaint against a solicitor, but recently released figures suggest that the public's attitude to this difficult area has grown in confidence.

PPI Complaints Soar, But Current Account Gripes Continue To Drop

Charlie Thomas | Posted 27.09.2012 | UK

Payment protection insurance complaints in the past six months have driven grumbles about financial services firms up by 59%. Data released on Sept...

Barclays Named The 'Most Complained About Bank'

Charlie Thomas | Posted 11.09.2012 | UK

Barclays Bank was the most complained about financial institution, racking up 23,703 complaints in a year, according to data from the Financial Ombuds...

Ryanair Brands Customer An 'Idiot Who Deserves To Pay For Her Stupidity'

Huffington Post UK | Posted 05.09.2012 | UK

Ryanair’s chief executive Michael O’Leary has slated a passenger who complained about the airlines’ excess charges on Facebook, calling her an i...

Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.

VIDEO: As Ryanair Is Slammed For 'Red Hot' Ad, What Else Is Too Racy For TV?

Posted 15.02.2012 | UK

Ryanair's latest advert has been banned after a string of complaints. The poster, featuring scantily-clad girls underneath the slogan "Red Hot Far...

Rastamouse Most Complained About Children's TV Show Of 2011 After Sparking Racism Row

Huffington Post UK | Sara C Nelson | Posted 16.01.2012 | UK

A BBC TV series about a crime-fighting Rastafarian mouse was the most complained about children’s programme last year. The show received more th...

No Offence - I Swear!

Ian Watson | Posted 06.02.2012 | UK Comedy
Ian Watson

There's been a lot of talk lately, mainly by comics, about the right to be offended. Think about that, it's important: The right to be offended.

Customer Care Models Annihilated by Twitter

Daniel Drage | Posted 13.11.2011 | UK Lifestyle
Daniel Drage

Social media is changing the face of traditional complaints procedures - and making them far more effective, exclusive new research by OnePoll can rev...