Consumer Rights

Have You Ever Been Spammed Into Abandoning An Email Address?

Alec Dobbie | Posted 05.07.2017 | UK Tech
Alec Dobbie

Over the years I know of many people who have abandoned their email addresses or change their phone numbers because they were fed up with sheer volume of spam mail and nuisance calls they received. Quite an extreme thing to do, but when your data has been abused by businesses and organisations to the point that it's impacting your life, this might have been the only option to regain privacy.

Flight Rights: USA V Europe

Frank Brehany | Posted 19.04.2017 | UK
Frank Brehany

The shocking scenes in the video showing a passenger being dragged off a 'full' internal US flight, while his fellow passengers expressed outrage, fra...

The Beginning Of The End Of Travel Consumer Rights?

Frank Brehany | Posted 23.09.2017 | UK
Frank Brehany

There is no doubt in my mind; we are reaching that critical junction when all Consumer Rights are now under real threat - the question is, who will defend those Travel Consumer Rights in this brave new world?

Why KFC, McDonald's and Subway Need to Get Antibiotics Off the Menu

Amanda Long | Posted 15.03.2017 | UK Politics
Amanda Long

As global brands KFC, McDonald's and Subway are in a strong position to set the standard for their industry globally and drive a decrease in agricultural use of antibiotics, faster than legislative change alone.

Groundbreaking Partnership to Create a People's Charter for the Internet

Amanda Long | Posted 19.11.2016 | UK Tech
Amanda Long

By Amanda Long, Director General of Consumers International, and Anne Jellema, CEO of the World Wide Web Foundation. "The web is now a public resourc...

International Students Need a Financial Safety Net

Shreya Paudel | Posted 24.03.2015 | UK Universities & Education
Shreya Paudel

We need all political parties to look at the mandatory financial protection scheme as a matter of moral responsibility to protect international students in the UK, who do not have any safety net to fall into in case of any organisational failure of their institution or conflict in their home country.

Board Level Accountability Needed to Help Stop Nuisance Calls and Texts

Richard Lloyd | Posted 06.02.2015 | UK
Richard Lloyd

To say nuisance calls and texts are the bane of millions of people's lives would be an understatement. We found that eight in 10 people (83%) said they had received an unsolicited call within one month on their landline. Around one in 10 (13%) of these received more than 20 unwanted calls in that month.

Government Must Do More to Protect Consumers From Faulty Products

Fiona O’Donnell | Posted 17.05.2014 | UK Politics
Fiona O’Donnell

The Government's Consumer Rights Bill currently making its way through Parliament aims to consolidate, simplify and modernise consumer law to make it fit for the 21st century. Its failure, however, to cover the recall of electrical products - a long-ignored issue that has impacted significantly on consumers and businesses alike - is a major flaw.

Adapting to the Needs of Young Consumers

Peter Vicary-Smith | Posted 16.05.2014 | UK
Peter Vicary-Smith

They say youth is wasted on the young - but how easy is it to be a young person these days? Many are struggling to find employment and for those who have jobs, they face falling wages, rising prices and a struggle to get on to the property ladder.

Patient Knows Best...

Anna Bradley | Posted 05.05.2014 | UK
Anna Bradley

Whilst I am not absolving any of us of our part in clogging up waiting rooms unnecessarily or putting extra pressure on GPs by bothering them with our sniffles, changing our behaviour is clearly not just a matter of information and education.

Consulting the Public Has to Be More Than Just a Box-Ticking Exercise

Anna Bradley | Posted 05.03.2014 | UK Politics
Anna Bradley

The problem with public consultations is that they so rarely involve the public! More often than not they are a mere PR exercise in securing a consensus among policy makers and professionals with little effort expended to find out what the rest of us really think.

Doctor, Doctor It Feels Like You're Not Listening!

Anna Bradley | Posted 23.01.2014 | UK Politics
Anna Bradley

As the Chair of the new consumer champion for patients and care users, I commend Ann for the strength and courage it clearly took to stand up and be counted. The Francis and Keogh reports, published earlier in 2013 clearly outlined some the systemic problems across health and social care, including those around complaints and feedback.

Seven Tests for Seven Day Switching

Richard Lloyd | Posted 15.11.2013 | UK
Richard Lloyd

Half of people have never switched bank account, despite the fact that some could make significant savings a year in bank charges and credit interest by switching. For the new service to be truly successful it will need to significantly transform switching rates from last year's tiny 3%.

Passengers Stung by 'Hefty' Fees For Air Ticket Errors

PA | Posted 26.06.2013 | UK

Some airlines are continuing to charge hefty fees to change names - or even to correct minor spelling mistakes - on tickets, a consumer group has warn...

A Queen's Speech for Consumers?

Richard Lloyd | Posted 06.07.2013 | UK Politics
Richard Lloyd

Could Wednesday's Queen's Speech set out the most consumer-friendly parliamentary agenda in years? If it is, it won't be a moment too soon.

Don't Be Afraid to Take On the Law

Stephen Hill | Posted 03.12.2012 | UK Lifestyle
Stephen Hill

Taking on a solicitor is like seeing Goliath through the eyes of David for many. There has been a tendency in the past to believe that a lack of legal knowledge will render impotent any complaint against a solicitor, but recently released figures suggest that the public's attitude to this difficult area has grown in confidence.

Mobile Phone Stores 'Not Telling Whole Story' Over Prices

PA | Posted 15.08.2012 | UK

The vast majority of mobile phone stores are misleading customers about the possibility of price increases on so-called fixed contracts, according to ...

Abolish Maternity Leave, Says David Cameron's Advisor | Posted 26.09.2011 | UK Politics

Steve Hilton, David Cameron's enigmatic strategy director, has startled colleagues by proposing the abolition of maternity leave and all consumer righ...