Consumer

How British Politics Abandoned Faith In Energy Switching

Tom Bailey | Posted 06.06.2017 | UK Politics
Tom Bailey

If the policies of the two main political parties are anything to go by, the idea of a competitive energy market where consumers readily switch their supplier has been abandoned by the mainstream of British politics.

Brexitwatch For Travel - Watch Your Health Rights!

Frank Brehany | Posted 04.05.2017 | UK Lifestyle
Frank Brehany

Personal experience will answer that question! Last year my wife & I were travelling in France, when she became very seriously ill. In the middle of the night I had to rush her to the emergency department of the local hospital, whereupon she was seen immediately by the doctors on duty.

Personal Shopping Is Dead. Long Live Virtual Styling!

Danae Varangis | Posted 27.04.2017 | UK Style
Danae Varangis

These results seem to indicate that the idea of professional, one-on-one styling is all but dead. While it might have been an innovative and exciting concept when it was first introduced, the expectations and needs of consumers have evolved in accordance with the digital age we live in and traditional personal shopping has simply failed to keep up with the times.

Men's Grooming: Are You Reactive or Proactive?

Freddy Furber | Posted 15.07.2016 | UK Style
Freddy Furber

Men are expressing themselves more freely and there is a whole host of positive messages as a consequence. However, with change, there are often repercussions - for good or bad. Unfortunately, as our country has shown over the last few weeks - we're not so good at handling it!

Beware, in This Digital Age, of the Wrath of the People

Hugh Salmon | Posted 08.07.2014 | UK
Hugh Salmon

WRATH: 1. strong, stern, or fierce anger; deeply resentful indignation; ire. 2. vengeance or punishment as the consequence of anger.

Tesco's Dud Messaging...

simon baldwin | Posted 22.06.2014 | UK
simon baldwin

Old enough to remember the Tesco ads featuring the late and great Dudley Moore? Back in '90s, they made us laugh. They converted a whole new audience to try Tesco ... and we backed them

As the Web Comes of Age, Will It Herald a New Democratic Era or Just Distract Us From Deepening Crisis?

Jon Alexander | Posted 11.05.2014 | UK Tech
Jon Alexander

This is a root question, which I believe lies at the heart of every one of the major challenges we face as a society, from digital privacy to climate change - and one which we need to ask now, as the Web's coming of age provides us a rare moment when change is possible.

What Is the Future for Media Brands in a Digital Age?

John Oswald | Posted 01.02.2014 | UK Tech
John Oswald

Looking at the impact of digital on media from a service design perspective, it seems to me that media brands don't have a monetisation challenge, they actually have a 'limitless opportunity' challenge, in other words, getting to grips with the many opportunities that digital technology now offers.

Should Estate Agent Fees, and Indeed All Fees, for Professional Services Include VAT?

Adam Day | Posted 26.11.2013 | UK
Adam Day

I hate VAT. I hate it as both a business owner and a consumer. But I hate it even more when it's not 'wrapped up' within the price of the product or service that I am purchasing, as a consumer. So why do professional services, that are selling to the consumer, quote fees that are 'exclusive', or 'plus VAT'? It has never made sense to me.

The Cost of Living Election Battle Has Already Started

Richard Lloyd | Posted 19.11.2013 | UK Politics
Richard Lloyd

Rising food, fuel and energy costs consistently come top of consumers' financial worries; and we are increasingly seeing people getting into debt or using credit to pay for essentials like food and household bills. Large numbers of households have no financial buffer to draw on if they're hit by an unexpected expense... The cost of living election battle has already started.

Getting the Most From Your Mobile

Rob Wells | Posted 07.10.2013 | UK Tech
Rob Wells

From super-fast processors to Near Field Communication capabilities, these smartphones boast a raft of new features designed to make your life better. But they also come with a hefty price tag; what is the point in spending big on mobile handsets if you are not going to take advantage of their capabilities?

The Impact of Online Consumer Reviews

Jonathan Welsh | Posted 27.09.2013 | UK Tech
Jonathan Welsh

Clearly there is a balance and consumers are not going to jump on any bandwagon that arrives, there's got to be a benefit for them and a platform to have their say. Yet, this point is important because empowering consumers means they are more likely to be fair in return (trolls not withstanding).

The Government and Ofgem Must Sort This Mess Out by Forcing Energy Companies to Present Their Prices in a Clear, Simple Way

Richard Lloyd | Posted 22.06.2013 | UK Politics
Richard Lloyd

With escalating energy prices remaining a top financial problem for households we hoped the government and Ofgem would sort this mess out by forcing all energy companies to present their prices in a clear, simple way and to make it much easier to switch.

Is It Written in the Stars? Can Businesses Learn Anything From Astrology?

Ian Edwards | Posted 19.02.2013 | UK
Ian Edwards

Star signs are obviously complete nonsense, but the ambition to understand what lies behind peoples' behaviour is a healthy aspiration for those of you in business to focus on.

Shoppers Saved From 'Tempting' Store Cards

PA | Posted 21.01.2012 | UK

Shops will stop offering discounts to encourage customers to sign up for store cards under a voluntary deal after talks with the Government. But th...

Online Grocer Ocado Squeezed By Service Demands

PA | Posted 18.11.2011 | UK

PRESS ASSOCIATION -- Online grocer Ocado has revealed a slowdown in sales growth and said its efforts to stem a recent decline in customer service sta...

What's Your Water Footprint?

Andrew Wigley | Posted 29.10.2011 | UK
Andrew Wigley

Renewed focus on the relationship between business, the consumer and water consumption emerged again last week in Stockholm at the annual World Water ...