Consumer

Tesco's Dud Messaging...

simon baldwin | Posted 23.04.2014 | UK
simon baldwin

Old enough to remember the Tesco ads featuring the late and great Dudley Moore? Back in '90s, they made us laugh. They converted a whole new audience to try Tesco ... and we backed them

As the Web Comes of Age, Will It Herald a New Democratic Era or Just Distract Us From Deepening Crisis?

Jon Alexander | Posted 12.03.2014 | UK Tech
Jon Alexander

This is a root question, which I believe lies at the heart of every one of the major challenges we face as a society, from digital privacy to climate change - and one which we need to ask now, as the Web's coming of age provides us a rare moment when change is possible.

What Is the Future for Media Brands in a Digital Age?

John Oswald | Posted 01.02.2014 | UK Tech
John Oswald

Looking at the impact of digital on media from a service design perspective, it seems to me that media brands don't have a monetisation challenge, they actually have a 'limitless opportunity' challenge, in other words, getting to grips with the many opportunities that digital technology now offers.

Should Estate Agent Fees, and Indeed All Fees, for Professional Services Include VAT?

Adam Day | Posted 26.11.2013 | UK
Adam Day

I hate VAT. I hate it as both a business owner and a consumer. But I hate it even more when it's not 'wrapped up' within the price of the product or service that I am purchasing, as a consumer. So why do professional services, that are selling to the consumer, quote fees that are 'exclusive', or 'plus VAT'? It has never made sense to me.

The Cost of Living Election Battle Has Already Started

Richard Lloyd | Posted 19.11.2013 | UK Politics
Richard Lloyd

Rising food, fuel and energy costs consistently come top of consumers' financial worries; and we are increasingly seeing people getting into debt or using credit to pay for essentials like food and household bills. Large numbers of households have no financial buffer to draw on if they're hit by an unexpected expense... The cost of living election battle has already started.

Getting the Most From Your Mobile

Rob Wells | Posted 07.10.2013 | UK Tech
Rob Wells

From super-fast processors to Near Field Communication capabilities, these smartphones boast a raft of new features designed to make your life better. But they also come with a hefty price tag; what is the point in spending big on mobile handsets if you are not going to take advantage of their capabilities?

The Impact of Online Consumer Reviews

Jonathan Welsh | Posted 27.09.2013 | UK Tech
Jonathan Welsh

Clearly there is a balance and consumers are not going to jump on any bandwagon that arrives, there's got to be a benefit for them and a platform to have their say. Yet, this point is important because empowering consumers means they are more likely to be fair in return (trolls not withstanding).

The Government and Ofgem Must Sort This Mess Out by Forcing Energy Companies to Present Their Prices in a Clear, Simple Way

Richard Lloyd | Posted 22.06.2013 | UK Politics
Richard Lloyd

With escalating energy prices remaining a top financial problem for households we hoped the government and Ofgem would sort this mess out by forcing all energy companies to present their prices in a clear, simple way and to make it much easier to switch.

Is It Written in the Stars? Can Businesses Learn Anything From Astrology?

Ian Edwards | Posted 19.02.2013 | UK
Ian Edwards

Star signs are obviously complete nonsense, but the ambition to understand what lies behind peoples' behaviour is a healthy aspiration for those of you in business to focus on.

Shoppers Saved From 'Tempting' Store Cards

PA | Posted 21.01.2012 | UK

Shops will stop offering discounts to encourage customers to sign up for store cards under a voluntary deal after talks with the Government. But th...

Online Grocer Ocado Squeezed By Service Demands

PA | Posted 18.11.2011 | UK

PRESS ASSOCIATION -- Online grocer Ocado has revealed a slowdown in sales growth and said its efforts to stem a recent decline in customer service sta...

What's Your Water Footprint?

Andrew Wigley | Posted 29.10.2011 | UK
Andrew Wigley

Renewed focus on the relationship between business, the consumer and water consumption emerged again last week in Stockholm at the annual World Water ...