UK Consumers

Stopping The Scourge Of Nuisance Calls

Patricia Gibson | Posted 25.11.2016 | UK Politics
Patricia Gibson

Almost everyone has received a nuisance call at some time and I'm sure most people can relate to the experience of rushing to answer their home phone or mobile, only to be confronted by a cold caller; be it someone offering a new boiler, saying that they can help claim for Payment Protection Insurance or a recent accident or for numerous other reasons. That's why in Parliament I have been pushing for tighter rules on nuisance calls, and I'm pleased to say change is on the way.

Where For Art Thou Cabin Air Quality?

Frank Brehany | Posted 21.11.2016 | UK
Frank Brehany

Since 2007, I have had the privilege of meeting with pilots and cabin crew from all around the world, desperate to tell me of the problems with the ai...

If Top Brands Equals Top Employers, Is It Purpose That Makes The Difference?

Helen Rosethorn | Posted 07.11.2016 | UK
Helen Rosethorn

Last week saw the publication of some new brand research which explored what brands consumers saw as relevant to them. At first glance the list of the...

Does The Crown Signal A New Era Of Netflix And Television?

Harris Morris | Posted 04.11.2016 | UK
Harris Morris

These providers will have to really know their brand and their audiences like never before - whether they're a huge network or a small streaming service. All of the successful creators tell stories they believe in.

The Dislocated Ones

Trevor Hardy | Posted 07.10.2016 | UK
Trevor Hardy

The world is an increasingly complex place. Traditional institutions designed to hold together society have lost the authority they once had. Public trust in government, the financial sector and brands is at an all-time low. Racial division, climate change, inequality and terrorism dominate headlines.

Consumers Buying Puppies On A Whim Is Leading To A Welfare Crisis

Caroline Kisko | Posted 13.09.2016 | UK
Caroline Kisko

The UK's puppy buying habits could be leading to a welfare crisis and causing untold financial and emotional distress for consumers. This is what shocking new research released for Puppy Awareness Week (12-18 September) has found.

Prime Minister May Must Restore Trust to Deliver a Better Deal for Consumers

Peter Vicary-Smith | Posted 18.07.2016 | UK Politics
Peter Vicary-Smith

Recent research from Which? has highlighted peoples' fears over the economy. More than half of households expect it to get worse over the next 12 months, that's more than double a year ago.

Three Trends That Will Dominate Retail in 2026

Alex McCulloch | Posted 04.07.2016 | UK Tech
Alex McCulloch

Even though we don't know which types of technologies will dominate retail in 2026, we know that the technology will give you more of what you already want: entertainment, convenience and personal experiences.

The Climate for Corporate-Charity Partnerships Is Hotting up

Beth Burgess | Posted 06.06.2016 | UK
Beth Burgess

Corporate Social Responsibility (CSR) has been a watchword for a few decades, but only recently has it come to matter more than ever before. Consumers...

We Need a New Deal for Those Living in Energy Poverty

Theresa Griffin | Posted 01.06.2016 | UK Politics
Theresa Griffin

As I write this, an elderly person is deciding whether they can afford to heat their home, a parent is choosing a warm meal over a cold bath for their child, and a household wonders if it can pay its bills - this is unacceptable.

Predicting a Sugar Tax Blowback

James Cronin | Posted 19.04.2016 | UK Politics
James Cronin

George Osborne pulled yet another budget-related rabbit from the famous red suitcase last month. After a cunicular living wage hike and stamp duty ref...

'You Don't Mind If We Just Carry You Up the Steps, Do You?'

Rosemary Frazer | Posted 11.03.2016 | UK Lifestyle
Rosemary Frazer

It's Disabled Access Day on 12 March and I thought I would share my thoughts on why disability access matters so much in the struggle for disability equality. This nationwide event encourages disabled people to visit somewhere they wouldn't normally go.

Does Your Brand Speak Emoji?

Jon Buss | Posted 08.03.2016 | UK Tech
Jon Buss

Can a little yellow face with tears of mirth rolling down its cheeks really be considered not just a word, but the word that best summarises communication in the year 2015?

The Impact of Price Rises - From the Eye of the Customer

Jared Joffe | Posted 09.02.2016 | UK
Jared Joffe

It is no secret that businesses need to make a profit in order to survive. Whilst most consumers understand what the economic term 'inflation' means, ...

Consumer Power Can Help #STOPTHECRASH and Save Lives

Amanda Long | Posted 29.01.2016 | UK
Amanda Long

Consumer demand is a very powerful tool in our global marketplace. And today consumers have the chance to use this power to save lives. The statisti...

We've Got the Power: Why Consumers Are in the Driving Seat When It Comes to Online Shopping

Tim Barber | Posted 26.07.2016 | UK
Tim Barber

What do Apocalypse Now, Escape from Alcatraz, and online shopping have in common? Surprisingly to some, all had their seminal moments in 1979. During ...

Says Yes to TTIP

Lewis Worrow | Posted 13.07.2016 | UK Politics
Lewis Worrow

The cost of losing this progress will be dear otherwise, a cost that will mostly be felt by consumers. It is time to say goodbye to import tariffs and restrictions on trade and welcome a more competitive Europe.

Why Barclays Sacking Its Chief Executive Is Bad News for Us All

James Daley | Posted 09.07.2016 | UK
James Daley

Antony Jenkins was a breath of fresh air when he took the helm at Barclays three years ago. His humility and and commitment to change were in stark contrast to the brash arrogance of his predecessor Bob Diamond. He was one of the first big bank CEOs to talk seriously about cultural change and, more importantly, his words followed through into actions.

Bribery & Corruption

David C. M. Carter | Posted 17.06.2016 | UK Politics
David C. M. Carter

Bribery and corruption - like beauty and so many other lofty moral issues and ideals - are always in the eye of the beholder. I recall in 1980 worki...

Service Based Industries Are Logging-On to Provide Digital Platforms

Reuben Sagar | Posted 01.06.2016 | UK Tech
Reuben Sagar

For years, retailers have been heavily investing in their e-commerce platforms to help them increase margins, improve services and widen their offering. Today, the average pushed-for-time family wouldn't hesitate to buy their groceries online and we all use Amazon to buy - well, everything.

Whoever Wins Power, the Time to Make Consumers Central to the Economic Plan Is Now

Richard Lloyd | Posted 05.05.2016 | UK Politics
Richard Lloyd

With the election clock ticking, Which? is calling for immediate action from the next Government to put consumers at the heart of their agenda. Significant reforms are still needed as households continue to ​fac​e​ financial pressures.

The Problem With Katie Hopkins Is... Us

Soozi Baggs | Posted 01.05.2016 | UK Entertainment
Soozi Baggs

Katie Hopkins is everywhere. All over our Facebook feeds, all over the papers, websites, daytime TV. And wherever she is, she's offending a group of p...

Data Storage: What Can Consumers Learn From Data Centres?

Roger Keenan | Posted 02.06.2015 | UK Tech
Roger Keenan

Research into personal data storage has found that although more people backup their data, a shocking 65 per cent of people who lost data last year actually had a solution in place. Clearly, there are lessons which need to be learned - and fast.

€730 Million a Year: Consumers to Benefit From Cap on Card Payment Fees

European Parliament Web Team | Posted 11.05.2015 | UK Politics
European Parliament Web Team

Consumers can look forward to estimated savings of €730 million a year under new EU rules on card payment fees. Legislation approved 10 March by the...

You Don't Even Know Me - Mobile Personas and Tomorrow's Web

Dan Weisbeck | Posted 01.04.2015 | UK Tech
Dan Weisbeck

Mobile is a great example of where consumers want it all. The growth of tablets, smartphones and other mobile devices means everything, everywhere, anytime, but it also means when we can't have it all on demand, we really don't like it.