UK Consumers

€730 Million a Year: Consumers to Benefit From Cap on Card Payment Fees

European Parliament Web Team | Posted 11.03.2015 | UK Politics
European Parliament Web Team

Consumers can look forward to estimated savings of €730 million a year under new EU rules on card payment fees. Legislation approved 10 March by the...

You Don't Even Know Me - Mobile Personas and Tomorrow's Web

Dan Weisbeck | Posted 30.01.2015 | UK Tech
Dan Weisbeck

Mobile is a great example of where consumers want it all. The growth of tablets, smartphones and other mobile devices means everything, everywhere, anytime, but it also means when we can't have it all on demand, we really don't like it.

What Swiping Right Can Teach Us About Mobile Creativity

Cameron Hulett | Posted 28.03.2015 | UK Tech
Cameron Hulett

Despite negative media coverage and accusations that the app places too much emphasis on users' appearances and proximity to one another, Tinder shows no signs of slowing down. The app's success is not based on algorithms and might shed light on a new approach to mobile advertising.

Safer, Greener, Faster, Cheaper: A Daft Punk Perspective on the Future of Mobility

Jack R. Miles | Posted 22.03.2015 | UK
Jack R. Miles

We are now arguably at the dawn of the next big moment in the history of mobility, driven by several factors. But what do these factors mean for the future of consumer mobility?

Five Consumer Themes to Watch in 2015

Matthew Oakley | Posted 15.03.2015 | UK
Matthew Oakley

Overall consumers had much to be positive about in 2014 and the start of 2015 has seen both consumers in their strongest position since our tracking began and continued signs of easing inflationary pressure (particularly on essentials). But that doesn't mean that there are not challenges ahead...

Battle for Air Passenger Rights Continues Despite Multiple Court Rulings

Jakub Kotan | Posted 14.03.2015 | UK
Jakub Kotan

Celebrating air passengers flooded internet forums at the end of October 2014. The Supreme Court confirmed an earlier decision of the Court of Appeal in Huzar v Jet2.com regarding passenger rights to monetary compensation. English law now gives passengers the right to compensation for a delay greater than 3 hours, if caused by a faulty aircraft.

Becoming an Empowered Care Consumer

Beth Britton | Posted 28.12.2014 | UK
Beth Britton

None of this will come as any great surprise. Following on from the scandals of Mid-Staffs, Morecambe Bay, Winterbourne View and others, the public are now largely conditioned to hearing about problems in health and social care services. There arguably remain more good news stories than bad ones, but of course the gravity of bad news travels far further.

It's Not the Health of the High Street It's the Chemistry of Commerce

Intelligence Squared | Posted 28.12.2014 | UK
Intelligence Squared

You ask 10 people and you will get 10 different views on the health of the high street. Then you will get others asking if the high street is still relevant any more. It's not that the debate is polarised, as much as the fact that the changes that have hit retail have been so profound and have happened in such a short space of time that we struggle to make sense of them. Data and statistics only cloud the issue further.

Which? Calls for a Government for all Consumers

Richard Lloyd | Posted 12.12.2014 | UK Politics
Richard Lloyd

And at a time when billions of pounds of investment is planned for the nation's ageing infrastructure, we also need a new independent body to ensure that regulators are improving the lives of consumers and keeping these costs - which mostly end up on consumers' bills - under control.

Which Fish Can We Eat Now?

James Thornton | Posted 16.11.2014 | UK
James Thornton

We like eating fish so we want fish to eat. Sadly, our great oceans don't have an endless supply so we can't all eat all of the fish all of the time. Therefore, we need to ask "which fish can we eat now?"

Smartphone Kills the Radio Star

Juan Lobato | Posted 03.11.2014 | UK Tech
Juan Lobato

Since the arrival of the smartphone, and in reality the arrival of the iPhone, technology has been slowly killing off a number of different connected devices as it consolidates them into one tool. From the humble alarm clock, through to the digital camera, landline, Walkman and satnav, the list goes on as smartphones have made more and more devices redundant.

Consumers Cutting Back Less, But Remain Cautious

Matthew Oakley | Posted 07.10.2014 | UK
Matthew Oakley

One of the areas to see the biggest falls in proportions of consumers cutting back is holiday spending. This time last year, over half (53%) of consumers said they would be cutting back on holiday spending in the coming months. That figure now stands 15 percentage points lower at 38%.

The Quickest Way to Lose a Customer - Treat Them Badly

Robert Williams | Posted 05.10.2014 | UK
Robert Williams

Business leaders of course know the golden rule that "the customer is always right" but this isn't always filtering down to some members of staff. And sometimes, it won't even be their fault, simply the consequence of circumstance.

It Has Never Been More Important to Breathe Life Back in Zombie Brands

Mark Artus | Posted 01.09.2014 | UK
Mark Artus

During our day to day lives we are surrounded by businesses and their brands, but what most people don't know is that there is an estimated 100,000 zombie brands operating around the world, according to the Adam Smith Institute.

Volunteer's Week - Good for You, Good for Business

Adam Stones | Posted 02.08.2014 | UK
Adam Stones

Do you volunteer, do you give up time to share your experience with people or projects that could benefit from your assistance?

Is the Squeeze on Living Standards Over? (Spoiler: Yes, but No)

Matthew Oakley | Posted 05.07.2014 | UK
Matthew Oakley

Increased spending, confidence and confidence in the future all bodes well for the future. But let's not get too excited. It is clear that beneath these headlines, many consumers are still struggling. For instance, positivity over prospects for future personal finances varies significantly across the UK. Londoners and people in the West Midlands are much more likely to feel positive about their future finances than those in the North West or in Wales.... Our data shows men are more likely than women to be feeling positive about their financial situation...

Is the Present System of Consumer Protection Up to the Job?

Richard Lloyd | Posted 01.07.2014 | UK Politics
Richard Lloyd

It's good for the economy if action by regulators helps drive consumer demand for the best businesses, supporting their growth, incentivising efficiency and innovation. That, obviously, is what Which? has been about since the 1950s. But is the present system of consumer protection up to the job?

EU Telecoms Reforms Will Enhance Consumer Choice and Economic Growth

Sarah Ludford | Posted 03.06.2014 | UK
Sarah Ludford

MEPs have adopted their position on the most ambitious reform of the EU telecoms market for a quarter of a century, as a basis for negotiations with the EU governments in the Council of Ministers.

Good Energy Forced a Household in the UK to Sit in Dark for Two Days

Ehsan Khodarahmi | Posted 23.05.2014 | UK
Ehsan Khodarahmi

Good Energy forced a household in the UK to sit in dark for two days after they switched from one energy provider to Good Energy. The new customer had to throw their frozen food away as a result.

Adapting to the Needs of Young Consumers

Peter Vicary-Smith | Posted 16.05.2014 | UK
Peter Vicary-Smith

They say youth is wasted on the young - but how easy is it to be a young person these days? Many are struggling to find employment and for those who have jobs, they face falling wages, rising prices and a struggle to get on to the property ladder.

Fair Trade Insights for Fairtrade Fortnight - What Do Consumers Think About Brands With a Fair Trade Ethos?

Jack R. Miles | Posted 05.05.2014 | UK
Jack R. Miles

As we're approaching the conclusion of Fairtrade Fortnight, which runs from 24th February to 9th March, it feels appropriate to look in detail at what fair trade means for brands and consumers today.

When Doing Nothing Works in Your Favour

Colin Strong | Posted 05.05.2014 | UK Tech
Colin Strong

There is a fundamental problem at the heart of many industries - consumers seem to be unwilling or unable to do anything to switch their supplier despite the savings or enhancements to their service that could accrue by doing so.

Why Brands Must Communicate From the Shelf Out

Mark Artus | Posted 26.04.2014 | UK
Mark Artus

Consumers consistently tell us that brands should provide clearer messaging from the supermarket shelf outwards, rather than relying on marketing to drive sales. I fully agree and believe many brands simply aren't doing enough to capture consumer imagination where it matters most - in store.

New Research Shows Why Retailers Must Harness Digital to Turn Off Shopper 'Auto-pilot'

Mark Artus | Posted 18.04.2014 | UK Tech
Mark Artus

This new era means that the customer is in total control and will treat standard operating procedures with disdain. Catalina's research shows retailers and brands alike must embrace this new dawn, innovate around these new digital enablers and create enjoyable, meaningful shopping experiences.

New Individuals, New Context: The Citizen and the Sharing Society

Jon Alexander | Posted 05.04.2014 | UK Tech
Jon Alexander

This is a huge era of opportunity. It is now possible for us to work together on a scale never known before to design and create a truly inclusive world. Our shared hope in this working on this piece together is that if we can see this picture, we can seize it.