UK Consumers

We've Got the Power: Why Consumers Are in the Driving Seat When It Comes to Online Shopping

Tim Barber | Posted 29.07.2015 | UK
Tim Barber

What do Apocalypse Now, Escape from Alcatraz, and online shopping have in common? Surprisingly to some, all had their seminal moments in 1979. During ...

Says Yes to TTIP

Lewis Worrow | Posted 14.07.2015 | UK Politics
Lewis Worrow

The cost of losing this progress will be dear otherwise, a cost that will mostly be felt by consumers. It is time to say goodbye to import tariffs and restrictions on trade and welcome a more competitive Europe.

Why Barclays Sacking Its Chief Executive Is Bad News for Us All

James Daley | Posted 13.07.2015 | UK
James Daley

Antony Jenkins was a breath of fresh air when he took the helm at Barclays three years ago. His humility and and commitment to change were in stark contrast to the brash arrogance of his predecessor Bob Diamond. He was one of the first big bank CEOs to talk seriously about cultural change and, more importantly, his words followed through into actions.

Bribery & Corruption

David C. M. Carter | Posted 19.06.2015 | UK Politics
David C. M. Carter

Bribery and corruption - like beauty and so many other lofty moral issues and ideals - are always in the eye of the beholder. I recall in 1980 worki...

Service Based Industries Are Logging-On to Provide Digital Platforms

Reuben Sagar | Posted 02.06.2015 | UK Tech
Reuben Sagar

For years, retailers have been heavily investing in their e-commerce platforms to help them increase margins, improve services and widen their offering. Today, the average pushed-for-time family wouldn't hesitate to buy their groceries online and we all use Amazon to buy - well, everything.

Whoever Wins Power, the Time to Make Consumers Central to the Economic Plan Is Now

Richard Lloyd | Posted 05.05.2015 | UK Politics
Richard Lloyd

With the election clock ticking, Which? is calling for immediate action from the next Government to put consumers at the heart of their agenda. Significant reforms are still needed as households continue to ​fac​e​ financial pressures.

The Problem With Katie Hopkins Is... Us

Soozi Baggs | Posted 01.05.2015 | UK Entertainment
Soozi Baggs

Katie Hopkins is everywhere. All over our Facebook feeds, all over the papers, websites, daytime TV. And wherever she is, she's offending a group of p...

Data Storage: What Can Consumers Learn From Data Centres?

Roger Keenan | Posted 02.06.2015 | UK Tech
Roger Keenan

Research into personal data storage has found that although more people backup their data, a shocking 65 per cent of people who lost data last year actually had a solution in place. Clearly, there are lessons which need to be learned - and fast.

€730 Million a Year: Consumers to Benefit From Cap on Card Payment Fees

European Parliament Web Team | Posted 11.05.2015 | UK Politics
European Parliament Web Team

Consumers can look forward to estimated savings of €730 million a year under new EU rules on card payment fees. Legislation approved 10 March by the...

You Don't Even Know Me - Mobile Personas and Tomorrow's Web

Dan Weisbeck | Posted 01.04.2015 | UK Tech
Dan Weisbeck

Mobile is a great example of where consumers want it all. The growth of tablets, smartphones and other mobile devices means everything, everywhere, anytime, but it also means when we can't have it all on demand, we really don't like it.

What Swiping Right Can Teach Us About Mobile Creativity

Cameron Hulett | Posted 28.03.2015 | UK Tech
Cameron Hulett

Despite negative media coverage and accusations that the app places too much emphasis on users' appearances and proximity to one another, Tinder shows no signs of slowing down. The app's success is not based on algorithms and might shed light on a new approach to mobile advertising.

Safer, Greener, Faster, Cheaper: A Daft Punk Perspective on the Future of Mobility

Jack R. Miles | Posted 22.03.2015 | UK
Jack R. Miles

We are now arguably at the dawn of the next big moment in the history of mobility, driven by several factors. But what do these factors mean for the future of consumer mobility?

Five Consumer Themes to Watch in 2015

Matthew Oakley | Posted 15.03.2015 | UK
Matthew Oakley

Overall consumers had much to be positive about in 2014 and the start of 2015 has seen both consumers in their strongest position since our tracking began and continued signs of easing inflationary pressure (particularly on essentials). But that doesn't mean that there are not challenges ahead...

Battle for Air Passenger Rights Continues Despite Multiple Court Rulings

Jakub Kotan | Posted 14.03.2015 | UK
Jakub Kotan

Celebrating air passengers flooded internet forums at the end of October 2014. The Supreme Court confirmed an earlier decision of the Court of Appeal in Huzar v Jet2.com regarding passenger rights to monetary compensation. English law now gives passengers the right to compensation for a delay greater than 3 hours, if caused by a faulty aircraft.

Becoming an Empowered Care Consumer

Beth Britton | Posted 28.12.2014 | UK
Beth Britton

None of this will come as any great surprise. Following on from the scandals of Mid-Staffs, Morecambe Bay, Winterbourne View and others, the public are now largely conditioned to hearing about problems in health and social care services. There arguably remain more good news stories than bad ones, but of course the gravity of bad news travels far further.

It's Not the Health of the High Street It's the Chemistry of Commerce

Intelligence Squared | Posted 28.12.2014 | UK
Intelligence Squared

You ask 10 people and you will get 10 different views on the health of the high street. Then you will get others asking if the high street is still relevant any more. It's not that the debate is polarised, as much as the fact that the changes that have hit retail have been so profound and have happened in such a short space of time that we struggle to make sense of them. Data and statistics only cloud the issue further.

Which? Calls for a Government for all Consumers

Richard Lloyd | Posted 12.12.2014 | UK Politics
Richard Lloyd

And at a time when billions of pounds of investment is planned for the nation's ageing infrastructure, we also need a new independent body to ensure that regulators are improving the lives of consumers and keeping these costs - which mostly end up on consumers' bills - under control.

Which Fish Can We Eat Now?

James Thornton | Posted 16.11.2014 | UK
James Thornton

We like eating fish so we want fish to eat. Sadly, our great oceans don't have an endless supply so we can't all eat all of the fish all of the time. Therefore, we need to ask "which fish can we eat now?"

Smartphone Kills the Radio Star

Juan Lobato | Posted 03.11.2014 | UK Tech
Juan Lobato

Since the arrival of the smartphone, and in reality the arrival of the iPhone, technology has been slowly killing off a number of different connected devices as it consolidates them into one tool. From the humble alarm clock, through to the digital camera, landline, Walkman and satnav, the list goes on as smartphones have made more and more devices redundant.

Consumers Cutting Back Less, But Remain Cautious

Matthew Oakley | Posted 07.10.2014 | UK
Matthew Oakley

One of the areas to see the biggest falls in proportions of consumers cutting back is holiday spending. This time last year, over half (53%) of consumers said they would be cutting back on holiday spending in the coming months. That figure now stands 15 percentage points lower at 38%.

The Quickest Way to Lose a Customer - Treat Them Badly

Robert Williams | Posted 05.10.2014 | UK
Robert Williams

Business leaders of course know the golden rule that "the customer is always right" but this isn't always filtering down to some members of staff. And sometimes, it won't even be their fault, simply the consequence of circumstance.

It Has Never Been More Important to Breathe Life Back in Zombie Brands

Mark Artus | Posted 01.09.2014 | UK
Mark Artus

During our day to day lives we are surrounded by businesses and their brands, but what most people don't know is that there is an estimated 100,000 zombie brands operating around the world, according to the Adam Smith Institute.

Volunteer's Week - Good for You, Good for Business

Adam Stones | Posted 02.08.2014 | UK
Adam Stones

Do you volunteer, do you give up time to share your experience with people or projects that could benefit from your assistance?

Is the Squeeze on Living Standards Over? (Spoiler: Yes, but No)

Matthew Oakley | Posted 05.07.2014 | UK
Matthew Oakley

Increased spending, confidence and confidence in the future all bodes well for the future. But let's not get too excited. It is clear that beneath these headlines, many consumers are still struggling. For instance, positivity over prospects for future personal finances varies significantly across the UK. Londoners and people in the West Midlands are much more likely to feel positive about their future finances than those in the North West or in Wales.... Our data shows men are more likely than women to be feeling positive about their financial situation...

Is the Present System of Consumer Protection Up to the Job?

Richard Lloyd | Posted 01.07.2014 | UK Politics
Richard Lloyd

It's good for the economy if action by regulators helps drive consumer demand for the best businesses, supporting their growth, incentivising efficiency and innovation. That, obviously, is what Which? has been about since the 1950s. But is the present system of consumer protection up to the job?