UK Consumers

Prime Minister May Must Restore Trust to Deliver a Better Deal for Consumers

Peter Vicary-Smith | Posted 18.07.2016 | UK Politics
Peter Vicary-Smith

Recent research from Which? has highlighted peoples' fears over the economy. More than half of households expect it to get worse over the next 12 months, that's more than double a year ago.

Three Trends That Will Dominate Retail in 2026

Alex McCulloch | Posted 04.07.2016 | UK Tech
Alex McCulloch

Even though we don't know which types of technologies will dominate retail in 2026, we know that the technology will give you more of what you already want: entertainment, convenience and personal experiences.

The Climate for Corporate-Charity Partnerships Is Hotting up

Beth Burgess | Posted 06.06.2016 | UK
Beth Burgess

Corporate Social Responsibility (CSR) has been a watchword for a few decades, but only recently has it come to matter more than ever before. Consumers...

We Need a New Deal for Those Living in Energy Poverty

Theresa Griffin | Posted 01.06.2016 | UK Politics
Theresa Griffin

As I write this, an elderly person is deciding whether they can afford to heat their home, a parent is choosing a warm meal over a cold bath for their child, and a household wonders if it can pay its bills - this is unacceptable.

Predicting a Sugar Tax Blowback

James Cronin | Posted 19.04.2016 | UK Politics
James Cronin

George Osborne pulled yet another budget-related rabbit from the famous red suitcase last month. After a cunicular living wage hike and stamp duty ref...

'You Don't Mind If We Just Carry You Up the Steps, Do You?'

Rosemary Frazer | Posted 11.03.2016 | UK Lifestyle
Rosemary Frazer

It's Disabled Access Day on 12 March and I thought I would share my thoughts on why disability access matters so much in the struggle for disability equality. This nationwide event encourages disabled people to visit somewhere they wouldn't normally go.

Does Your Brand Speak Emoji?

Jon Buss | Posted 08.03.2016 | UK Tech
Jon Buss

Can a little yellow face with tears of mirth rolling down its cheeks really be considered not just a word, but the word that best summarises communication in the year 2015?

The Impact of Price Rises - From the Eye of the Customer

Jared Joffe | Posted 09.02.2016 | UK
Jared Joffe

It is no secret that businesses need to make a profit in order to survive. Whilst most consumers understand what the economic term 'inflation' means, ...

Consumer Power Can Help #STOPTHECRASH and Save Lives

Amanda Long | Posted 29.01.2016 | UK
Amanda Long

Consumer demand is a very powerful tool in our global marketplace. And today consumers have the chance to use this power to save lives. The statisti...

We've Got the Power: Why Consumers Are in the Driving Seat When It Comes to Online Shopping

Tim Barber | Posted 26.07.2016 | UK
Tim Barber

What do Apocalypse Now, Escape from Alcatraz, and online shopping have in common? Surprisingly to some, all had their seminal moments in 1979. During ...

Says Yes to TTIP

Lewis Worrow | Posted 13.07.2016 | UK Politics
Lewis Worrow

The cost of losing this progress will be dear otherwise, a cost that will mostly be felt by consumers. It is time to say goodbye to import tariffs and restrictions on trade and welcome a more competitive Europe.

Why Barclays Sacking Its Chief Executive Is Bad News for Us All

James Daley | Posted 09.07.2016 | UK
James Daley

Antony Jenkins was a breath of fresh air when he took the helm at Barclays three years ago. His humility and and commitment to change were in stark contrast to the brash arrogance of his predecessor Bob Diamond. He was one of the first big bank CEOs to talk seriously about cultural change and, more importantly, his words followed through into actions.

Bribery & Corruption

David C. M. Carter | Posted 17.06.2016 | UK Politics
David C. M. Carter

Bribery and corruption - like beauty and so many other lofty moral issues and ideals - are always in the eye of the beholder. I recall in 1980 worki...

Service Based Industries Are Logging-On to Provide Digital Platforms

Reuben Sagar | Posted 01.06.2016 | UK Tech
Reuben Sagar

For years, retailers have been heavily investing in their e-commerce platforms to help them increase margins, improve services and widen their offering. Today, the average pushed-for-time family wouldn't hesitate to buy their groceries online and we all use Amazon to buy - well, everything.

Whoever Wins Power, the Time to Make Consumers Central to the Economic Plan Is Now

Richard Lloyd | Posted 05.05.2016 | UK Politics
Richard Lloyd

With the election clock ticking, Which? is calling for immediate action from the next Government to put consumers at the heart of their agenda. Significant reforms are still needed as households continue to ​fac​e​ financial pressures.

The Problem With Katie Hopkins Is... Us

Soozi Baggs | Posted 01.05.2016 | UK Entertainment
Soozi Baggs

Katie Hopkins is everywhere. All over our Facebook feeds, all over the papers, websites, daytime TV. And wherever she is, she's offending a group of p...

Data Storage: What Can Consumers Learn From Data Centres?

Roger Keenan | Posted 02.06.2015 | UK Tech
Roger Keenan

Research into personal data storage has found that although more people backup their data, a shocking 65 per cent of people who lost data last year actually had a solution in place. Clearly, there are lessons which need to be learned - and fast.

€730 Million a Year: Consumers to Benefit From Cap on Card Payment Fees

European Parliament Web Team | Posted 11.05.2015 | UK Politics
European Parliament Web Team

Consumers can look forward to estimated savings of €730 million a year under new EU rules on card payment fees. Legislation approved 10 March by the...

You Don't Even Know Me - Mobile Personas and Tomorrow's Web

Dan Weisbeck | Posted 01.04.2015 | UK Tech
Dan Weisbeck

Mobile is a great example of where consumers want it all. The growth of tablets, smartphones and other mobile devices means everything, everywhere, anytime, but it also means when we can't have it all on demand, we really don't like it.

What Swiping Right Can Teach Us About Mobile Creativity

Cameron Hulett | Posted 28.03.2015 | UK Tech
Cameron Hulett

Despite negative media coverage and accusations that the app places too much emphasis on users' appearances and proximity to one another, Tinder shows no signs of slowing down. The app's success is not based on algorithms and might shed light on a new approach to mobile advertising.

Safer, Greener, Faster, Cheaper: A Daft Punk Perspective on the Future of Mobility

Jack R. Miles | Posted 22.03.2015 | UK
Jack R. Miles

We are now arguably at the dawn of the next big moment in the history of mobility, driven by several factors. But what do these factors mean for the future of consumer mobility?

Five Consumer Themes to Watch in 2015

Matthew Oakley | Posted 15.03.2015 | UK
Matthew Oakley

Overall consumers had much to be positive about in 2014 and the start of 2015 has seen both consumers in their strongest position since our tracking began and continued signs of easing inflationary pressure (particularly on essentials). But that doesn't mean that there are not challenges ahead...

Battle for Air Passenger Rights Continues Despite Multiple Court Rulings

Jakub Kotan | Posted 14.03.2015 | UK
Jakub Kotan

Celebrating air passengers flooded internet forums at the end of October 2014. The Supreme Court confirmed an earlier decision of the Court of Appeal in Huzar v Jet2.com regarding passenger rights to monetary compensation. English law now gives passengers the right to compensation for a delay greater than 3 hours, if caused by a faulty aircraft.

Becoming an Empowered Care Consumer

Beth Britton | Posted 28.12.2014 | UK
Beth Britton

None of this will come as any great surprise. Following on from the scandals of Mid-Staffs, Morecambe Bay, Winterbourne View and others, the public are now largely conditioned to hearing about problems in health and social care services. There arguably remain more good news stories than bad ones, but of course the gravity of bad news travels far further.

It's Not the Health of the High Street It's the Chemistry of Commerce

Intelligence Squared | Posted 28.12.2014 | UK
Intelligence Squared

You ask 10 people and you will get 10 different views on the health of the high street. Then you will get others asking if the high street is still relevant any more. It's not that the debate is polarised, as much as the fact that the changes that have hit retail have been so profound and have happened in such a short space of time that we struggle to make sense of them. Data and statistics only cloud the issue further.