While justice will still seem a long way away for the victims of drone strikes, Q and A sessions like this at least give a glimmer of hope. It is deeply unfortunate that we live in a society where one of the largest telecommunications companies in the world can simply ignore concerns of its involvement in serious human rights abuses.
We all remember with horror the great-aunts who would exclaim: 'My how you have grown'. In my case, it was especially excruciating as it usually meant I'd grown out rather than up, unlike my tall siblings. Fast forward several years and suddenly we've all become that aunt. Before we know it, we find ourselves parroting the same words when children we haven't seen for a while, have suddenly shot up.
For now, there is still progress to be made. We want many more businesses to join the move to creating an enhanced contract with society and harness the influence and reach of their businesses to tackle key issues. In return businesses will unlock innovation, growth and long term opportunities. It's a win-win and it's time that every business recognised this.
Anyone who wants to be successful in business needs to stay ahead of the game, that's why I've built my career around innovation. From the early days of competing in equestrian competitions and progressing to training and selling horses, I then learned the ropes of internet marketing and set up my own company in my garden shed...
Much has been reported in recent months about providing food to families who are struggling to make ends meet, but unfortunately there is a much broader and deeper side to this story: a desperate need for everyday essentials, items that are getting left off the weekly shop long before people turn to food hand-outs.
Yes, we need to talk about jobs and growth and inequality, but businesses can't afford to ignore climate change any longer. Business holds many of the technologies and solutions that can create the transformation the world needs. And the business case to do so is strong. Business must now scale up the implementation of these solutions.
Once upon a time the 'S' word - sustainability - was about as relevant to business as a fork in a sugar bowl. At best a box to be ticked; at worst seen as a serious impediment to the pursuit of profit. But the world is changing. Look at the business news and you'll see the global heads of big businesses uttering that 'S' word with increasing frequency.
The idea of sustainability has been around for a while and whilst many businesses are starting to realise the economic, social and environmental benefits of operating much more sustainably, we now need to go beyond incremental change. Only by influencing the nature of the systems in which they operate can businesses create a context in which they can innovate for long-term success.
On Wednesday, Unilever chose Universal Children's Day to launch the latest phase of their work to integrate the creation of a better world into their marketing. At a time when the world's politicians are winding up in Warsaw after another round of failing to do anything significant about climate change, it is wonderful to see one of our largest corporations taking unilateral action in such committed fashion.
Corporate Social Responsibility (CSR) has been a buzzword for companies since the turn of the 21st century, particularly from 2010 onwards. However, the dynamics of CSR have changed during this period, due to the growth of new communication tools and new areas of operation. This has resulted in CSR developing a new set of parameters.