Customer Service

Get The Grumpy Unfriendly Library Staff Out! (... For Our Children's Sake!)

J.N. Paquet | Posted 14.10.2015 | UK Politics
J.N. Paquet

Nothing does or will ever justify public library cuts and school library cuts. Library cuts are unacceptable in the twenty-first century, in a modern country like Britain, and they should simply be made unlawful!

We Should Never Stop Complaining!

Edward Adoo | Posted 07.09.2015 | UK
Edward Adoo

It's the expectation for everything to be done in the right way. Yes things do go wrong, that cannot be helped. We are human and things are bound to g...

Here's Why Tesco 'The Brand' Could Use A Little Help

Suzanne Hoare | Posted 25.06.2015 | UK
Suzanne Hoare

My sister just got back from Tesco. "Something weird just happened," she said. Little did I know 'something weird' would involve a red pepper. "I ...

Wearables Are Here to Stay and They're Changing Our Relationship With Brands

Garry Veale | Posted 21.05.2015 | UK Tech
Garry Veale

They're finally in store and on people's arms. Proud owners seem to gather a crowd of admirers, hanging off their wrists wherever they go, and gossip blogs are wondering which celebs have one. I'm talking about the Apple Watch, of course...

In The Era Of The Democratised Customer, What Kind Of Customer Service Do You Prefer?

Alistair Niederer | Posted 02.06.2015 | UK
Alistair Niederer

For the past few years I have been blogging about how far and how fast customer service has changed. A decade ago companies would give you a phone num...

Are You Being Served? Supermarket Customer Service Reviewed By... You

Ben Stockman | Posted 18.05.2015 | UK
Ben Stockman

Unlike many consumer reports which tend to focus on price and other elements, a new report written by customers, for customers has named Morrisons top supermarket for customer service...

What's Going to Make Quad Play Pay-off for Telecoms Companies?

Robert Williams | Posted 05.05.2015 | UK Tech
Robert Williams

Whether it's discussing a service over the phone or an engineer installing a solution at a customer's house, everyone working for the company is a brand ambassador and the end user shouldn't be able to notice a difference in the levels of service.

Restaurant Responds To Hen Night's Complaints In VERY Unflattering Way

The Huffington Post UK | Ryan Barrell | Posted 03.03.2015 | UK Lifestyle

A Manchester restaurant appears to have deleted its social media accounts after they launched a vicious tirade in response to a scathing one-star revi...

When Was The Last Time You Actually Enjoyed Calling A Contact Centre?

Alistair Niederer | Posted 28.04.2015 | UK
Alistair Niederer

This move to customers using multiple channels at all times has been supported further by the prevalence of smart phones. Internet access from almost anywhere is easy today and the culture of engagement has been accelerated because of this.

TV Company Has Customer Service Nightmare After Calling Woman A 'C***'

The Huffington Post UK | Ryan Barrell | Posted 20.02.2015 | UK

A woman has been left seething after receiving a letter from her cable television provider dubbing her a very nasty word. Esperanza Martinez, of Or...

Start-ups Will Bring Consumers Higher Levels of Service This Year - Benefiting All of Britain

Chris Ciauri | Posted 28.03.2015 | UK Tech
Chris Ciauri

Word-of-mouth is still the best way to grow a business, and with social media, there's never been a better time to encourage people to share their strongly positive experiences widely. Each customer can influence tens, even hundreds of people nearly effortlessly.

Where NOT to Buy your Turkey at Christmas!

Jenny Florence | Posted 23.02.2015 | UK Lifestyle
Jenny Florence

A few days before Christmas I bought a free range turkey at Lidl's, use by date 26th, drove home and put it into the fridge, still in its carrier bag. On Christmas morning I opened the bag to discover a somewhat unpleasant smell. The turkey was just on the turn.

2015: Power to the Consumer

Garry Veale | Posted 21.02.2015 | UK Tech
Garry Veale

2014 has been the first full year of my current job. It's been a time of rapid change, not just for me, but for the tech industry as a whole...

The Importance of Customer Service

Hugh Salmon | Posted 29.12.2014 | UK
Hugh Salmon

The cleaning ladies were seated at a table in the restaurant by the pool. Presumably, their morning break. They smoked roll-up cigarettes and spoke loudly. Very loudly. Not Greek, but an unknown Eastern European language. They were not smiling. They were arguing. Loudly.

How Brands Are Making Social Media a Meaningless Buzzword

Ehsan Khodarahmi | Posted 05.12.2014 | UK
Ehsan Khodarahmi

Social media is increasingly becoming meaningless as a buzzword used by many business and organisations. Social media cannot do magic for businesses if they fail to fulfil their customers' expectations in a timely manner.

Mobility: Making Customers Your First Priority

Miguel Milano | Posted 02.12.2014 | UK Tech
Miguel Milano

Businesses simply can't afford to wait to respond to customer queries anymore. Anytime, anywhere, instant access and richer interactions with some brands have also fostered impatience across the board, as witnessed by the customer care streams on Twitter, jammed with customers thrilled by lightning-speed responses or appalled by slow ones.

Why I Am Giving Up Tipping, Part II

Jeff Salmon | Posted 16.11.2014 | UK Lifestyle
Jeff Salmon

In countries where tipping is not the norm, the general understanding is that tipping is a reward for those who go above-and-beyond to offer a top-quality service. However, the Japanese, for example, suggest that the employer is paying good money for their staff to do precisely that - and surely that work ethic cannot be faulted.

Why I Am Giving Up Tipping - And You Should Too

Jeff Salmon | Posted 04.11.2014 | UK
Jeff Salmon

It has taken me 61 years to realise: I'm an idiot. Up to now, I've always been a generous tipper... But I've finally come to my senses and now find the habit dated and downright embarrassing for both tipper and tippee.

Up the Amazon Without a Paddle - A Bad Reviewers Review

Andrew Telling | Posted 06.10.2014 | UK Tech
Andrew Telling

Companies placing responsibility in the hands of the public is both bold and precarious. Nowhere is this more evident than in the review sections that gild the product pages of Amazon. Of course, the majority serve as a valuable steer for would-be customers. Many, however, fail to reach even the most basic criteria required.

The Quickest Way to Lose a Customer - Treat Them Badly

Robert Williams | Posted 05.10.2014 | UK
Robert Williams

Business leaders of course know the golden rule that "the customer is always right" but this isn't always filtering down to some members of staff. And sometimes, it won't even be their fault, simply the consequence of circumstance.

Ditching Broadband Is Like Dumping The Ex From HELL. This Call Is Proof.

The Huffington Post UK | Thomas Tamblyn | Posted 15.07.2014 | UK Tech

When Ryan Block decided to leave Comcast he had literally no idea what was in store for him. Turns out it'd be the customer service call from hell inv...

What's Better Than Being the Boss? Being the Customer

Xenios Thrasyvoulou | Posted 25.08.2014 | UK
Xenios Thrasyvoulou

I was recently at a gathering of entrepreneurs and we talked about our challenges, what we like and what we don't like about what we do. One thing struck me: no-one in the group actually enjoyed being the boss myself included. By that I don't mean that they don't value their independence, we all do, but we all see managing people as a necessary evil, a means to an end not the end itself...

Big Companies Still Need the Human Touch

Simon Stevens | Posted 06.07.2014 | UK
Simon Stevens

I think one of the biggest frustrations I have had in my adult life is trying to get the big companies I depend upon, like phone and energy companies, to understand that I am an individual, and indeed a complex individual at that, and that I can not neatly be put into their expectations.

Can Digital Change Stop People Switching Energy Providers?

Peter Veash | Posted 28.06.2014 | UK Tech
Peter Veash

With the more immediate threat of customer switching to grapple with, energy providers have a substantial job to do in thinking like a brand and helping customers live their lives more easily.

Customer Demands £50 Fee From Energy Company - and Succeeds

Mark Hillary | Posted 15.06.2014 | UK
Mark Hillary

He contacted the company, but found that they were not at all helpful so he issued them with a £50 fee for the time he had spent chasing his own money - and a demand for it to be paid within seven days.