Personal, Emotional And Tech-Driven - The Experience We Expect Today

Chris Ciauri | Posted 15.05.2017 | UK Tech
Chris Ciauri

I don't think that it's any different when we interact with brands. You just have to look on Twitter to see the streams of frustration from unhappy customers, and on the flip side, tweets from brands that make customers feel their concerns were listened to.

Black Friday In The Red?

simon baldwin | Posted 10.11.2016 | UK
simon baldwin

I'll be at this week's Scotland's Towns Partnership conference in Kirkcaldy. It promises to be a good gathering of like-minded folk from across the co...

Seven Highly Effective Ways of Winning New Customers

Mac Attram | Posted 20.07.2017 | UK
Mac Attram

There are countless ways of bringing in new business but, for psychological reasons and because of human nature, some methods are more effective than others. Here are seven approaches that will work for you regardless of the business you are in.

4G: The Future of Flexible Working

Jonathan Kini | Posted 25.01.2014 | UK Tech
Jonathan Kini

At a macro level, 4G Britain estimates that 125,000 jobs will be safeguarded or created in the UK between now and 2015 and that it will add 0.5% to UK GDP by 2020. For individual businesses, 4G can provide a real competitive edge no matter how crowded their industry.

Being A Customer Doesn't Give You the Right to Be a Bully

Steven Stewart | Posted 23.01.2014 | UK Lifestyle
Steven Stewart

I have developed the same cynicism as most fully grown adults, yet this is underpinned by a general hatred of all human beings, particularly customers. I still work in customer service as I work my way through my studies, and I have come to learn that my first screaming idiot customer, isn't all that unusual.

The Tide Is Turning

simon baldwin | Posted 25.11.2013 | UK
simon baldwin

Pink Floyd's Roger Waters produced an album in the late 1980's called Radio KAOS. The closing track was titled 'The Tide Is Turning'. Now, I am not getting all Floyd-esque, but it has made me think. The last few years have been chaotic in the world of retail, but I get a sense that the tide is turning.

Managing the Customer Experience: Is It Enough?

Glen Manchester | Posted 02.10.2013 | UK
Glen Manchester

Engaging the customer will serve to increase customer retention. It is vital to create engaged customers who will refer, remain loyal to your brand and, as a result, spend more - leading to revenue growth and a healthier business.

Careers: There May Be a Gap in the Market, But Is There a Market in The Gap?

Hugh Salmon | Posted 29.09.2013 | UK Universities & Education
Hugh Salmon

And so, as we enjoy our short, hot summer, a new generation of university graduates return their rented gowns and mortar boards and head off into the big, wide world... some, young as they are, will have a business idea that will change the world.

Customer Success

Chris Boorman | Posted 11.09.2013 | UK
Chris Boorman

One thing businesses should all agree on is the fact that the customer comes first. With 80% of a company's future revenue coming from just 20% of its existing customers it's essential that customers are always front of mind when developing the strategy for growing your business.

Customer Service: Would you Bank on it?

Susan Williams | Posted 25.11.2012 | UK Lifestyle
Susan Williams

If UK high street banks are serious about challenging their reputation they need to work hard at ensuring they are putting the customer first - whether it's face to face or over the phone.

Sign Me Up: Why We'd Rather Subscribe Than Buy

Josh Morse | Posted 31.10.2012 | UK Tech
Josh Morse

Recently it was announced that sales of music on CD and vinyl dived 30 per cent in the UK during the first half of 2012, as revenues for streaming services such as Spotify and We7 increased. According to the figures, on-demand services look set to grow their revenues by 40 per cent this year making this the fastest growing sector of the music industry, with predicted global revenues of £696 million this year alone.

The Customer is Doing US a Favour!

Richard Denny | Posted 30.07.2012 | UK
Richard Denny

Much of what I talk about and what we teach at Denny Training, is to ensure that at all times, the customer is at the forefront of every decision we make.