I have developed the same cynicism as most fully grown adults, yet this is underpinned by a general hatred of all human beings, particularly customers. I still work in customer service as I work my way through my studies, and I have come to learn that my first screaming idiot customer, isn't all that unusual.
Pink Floyd's Roger Waters produced an album in the late 1980's called Radio KAOS. The closing track was titled 'The Tide Is Turning'. Now, I am not getting all Floyd-esque, but it has made me think. The last few years have been chaotic in the world of retail, but I get a sense that the tide is turning.
Recently it was announced that sales of music on CD and vinyl dived 30 per cent in the UK during the first half of 2012, as revenues for streaming services such as Spotify and We7 increased. According to the figures, on-demand services look set to grow their revenues by 40 per cent this year making this the fastest growing sector of the music industry, with predicted global revenues of £696 million this year alone.
Much of what I talk about and what we teach at Denny Training, is to ensure that at all times, the customer is at the forefront of every decision we make.