Managing the fallout following a public IT outage is of paramount importance and having a similar issue so soon after the 2012 fiasco will only work to further tarnish RBS's reputation. However, it's now vital the bank learns from its mistake to make sure customers are not forced to deal with similar issues further down the line.
Technology is everywhere. It forms the basis of our daily lives, from communicating with loved ones to documenting your work in the office. Many businesses that were once stalwarts of the British high street have closed down, simply trading online instead and this shows the power of technology in the modern world.