Loneliness saps the will to live and can be a major cause of depression, as one 80-year-old lady told me "I wake each morning, get dressed, and sit on my bed waiting for death. I have nothing else to look forward to." ChildLine has proved, as Samaritans proved before it, that an anonymous helpline can break through the barriers of shame or fear. So I suggested that The Silver Line might do the same for the older generation, and enable callers to disclose not just their loneliness, but incidents of neglect and abuse they dared not admit to anyone else. And so it has proved.