The non-lazy and inconvenient answer for the public sector is to learn from the private-sector that approval of just two people matters - customers and shareholders. For that to happen sustainably clear targets to make customers satisfied so that either they come back again or recommend to others is crucial.
Chris Magee writes in the Huffington Post "We all agree" that the European ban on animal testing for cosmetics is "fantastic news" that has been "a long time coming", but that the research community parts company with animal protection campaigns that seek to end animal testing for veterinary and medical uses.
One of the perks of being an MP is access to a wonderful private library - the House of Commons Library. I know that MPs can ask for the Library to buy books they are interested in reading. So, curious to know which books MPs have been asking us, as taxpayers, to buy for them, I lodged a Freedom of Information Act request.