Yet despite this, hotels still say it is not a priority, according to our study. 76 per cent of venues are convinced that customers care far more about quality of service and facilities than WiFi, and as many as 43 per cent believe customers think poor or non-existent wireless access is a price worth paying for the overall experience on offer.
These are the bands that will walk away with new record deals and media coverage that can propel them to the larger stage. More than any other festival in the world, South By Southwest provides bands this opportunity by allowing over 1000 bands to occupy Austin, Texas and present themselves to curious audiences.
The amount of data in the world is doubling every two years according to IDC. Social media, multi-media and location-based services are all contributing to the data explosion, continuously generating information about what and where people buy, their personal preferences and the brands and products they recommend to their friends.
Being a hotel manager in one of London's busiest hotels must be one of the best jobs in the world. It's not without its stresses, but no day is the same and I never tire of the weird, wonderful and sometimes downright comical requests we receive. But one of the things I most love about my job is the creativity and freedom I'm allowed.
When you are busy running a business it can be very easy to slip into a routine and a way of working that, whilst easy for you, is not always ideal for your customers. How can you test your customer service and see it through the eyes of your customer? What is it really like for customers trying to do business with you?