UK Hospitality

Holidays From Hell for Tourists Stranded Without WiFi

Rob Wells | Posted 15.11.2014 | UK Tech
Rob Wells

Yet despite this, hotels still say it is not a priority, according to our study. 76 per cent of venues are convinced that customers care far more about quality of service and facilities than WiFi, and as many as 43 per cent believe customers think poor or non-existent wireless access is a price worth paying for the overall experience on offer.

Airbnb's New Logo Looks Like Something Awful

The Huffington Post UK | Thomas Tamblyn | Posted 17.07.2014 | UK Tech

Airbnb has unveiled a brand new logo for its home renting service and well, just take a look for yourself. While we're not sure exactly what it is, it...

Jamie Oliver's Fifteen - New Recruits

Danny McCubbin | Posted 21.07.2014 | UK Lifestyle
Danny McCubbin

Over 10 years ago now Jamie Oliver had an idea that he could take 15 young people who had no formal training in cooking and over the period of a year teach them all to be top class Chefs. Jamie believes that anyone can cook...

Me and My Grandmother

Deborah C Dooley | Posted 20.05.2014 | UK
Deborah C Dooley

Sometimes I think I may be turning into my grandmother. I remember very well how, having flagged down a taxi, she would think nothing of rejecting it if the driver neglected to jump out and open the door for her.

Growth in Hospitality and the War for Talent

Ian Burke | Posted 17.05.2014 | UK
Ian Burke

If the industry misses this trick, it will be faced with an ever growing talent gap, and a skills shortage which could seriously hamper the industry's growth prospects.

South By Southwest: The Best of the Fest

Todd Cochran | Posted 08.05.2014 | UK Entertainment
Todd Cochran

These are the bands that will walk away with new record deals and media coverage that can propel them to the larger stage. More than any other festival in the world, South By Southwest provides bands this opportunity by allowing over 1000 bands to occupy Austin, Texas and present themselves to curious audiences.

One Point of View

Ajith Jayawickrema | Posted 11.04.2014 | UK
Ajith Jayawickrema

Given that we've been in one of the longest recessionary periods in recent history, it made me wonder: if each business or authority had chosen to present "one point of view", might we have come out of the recession sooner?

"Can I Get You Anything Else Sir?" "No. F*** Off"

Emily Steer | Posted 02.11.2013 | UK Lifestyle
Emily Steer

n my job on the cloakroom of a London bar I was called a b****, a c***, a t*** and a t***ing, b****y c***ing s***. Mainly this was because it was in my job description to charge people five pounds on the door.

Britain's Curry Industry Under Pressure

Ben Mirza | Posted 16.09.2013 | UK
Ben Mirza

The crux of the problem is the governments tightening of the immigration laws, which has left a large gap in the market for good Indian chefs.

Big Data Serves Up Opportunities to the Hospitality Sector

Paul Broome | Posted 21.10.2012 | UK Tech
Paul Broome

The amount of data in the world is doubling every two years according to IDC. Social media, multi-media and location-based services are all contributing to the data explosion, continuously generating information about what and where people buy, their personal preferences and the brands and products they recommend to their friends.

Going For Gold(ie)

Tim Cordon | Posted 02.10.2012 | Home
Tim Cordon

Being a hotel manager in one of London's busiest hotels must be one of the best jobs in the world. It's not without its stresses, but no day is the same and I never tire of the weird, wonderful and sometimes downright comical requests we receive. But one of the things I most love about my job is the creativity and freedom I'm allowed.

London 2012: C4's Dispatches the Latest of the Lazy Ticket Snipers

Sri Sritharan | Posted 16.04.2012 | UK
Sri Sritharan

There is much to admire about Channel 4's Dispatches series, given that its been a staple of their programming schedule for nearly 25 years, with five Royal Television Society awards to boot.

Testing Your Customer Service

Denise Howard | Posted 02.11.2011 | UK
Denise Howard

When you are busy running a business it can be very easy to slip into a routine and a way of working that, whilst easy for you, is not always ideal for your customers. How can you test your customer service and see it through the eyes of your customer? What is it really like for customers trying to do business with you?