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Idc

Big Data Serves Up Opportunities to the Hospitality Sector

Paul Broome | Posted 21.10.2012 | UK Tech
Read More: Competition, Idc, Mckinsey, Hospitality, Big Data, Big Data Technology, Performance, UK Tech News
Paul Broome

The amount of data in the world is doubling every two years according to IDC. Social media, multi-media and location-based services are all contributing to the data explosion, continuously generating information about what and where people buy, their personal preferences and the brands and products they recommend to their friends.

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Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Read More: Outsourcing, Social Media, Offshoring, Twitter, Complaints, Contact Centre, Public Relations, Marketing, Idc, Bt, Btcare, Research Analyst, Facebook, Melissa O'brien, Call Centers, Customer Service, Bpo, UK Tech News
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.

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