Were A Billion Smartphones Really Sold In 2014?

Huffington Post UK | Posted 28.01.2014 | UK Tech

More than 1 billion smartphones were sold in 2013, according to a new study. Research firm IDC said that Samsung was the world's biggest producer o...

No Aid for Loans - Yet

Amy Dodd | Posted 23.01.2014 | UK Politics
Amy Dodd

No plans yet for a British development bank. That was the response from Justine Greening, International Development Secretary, to the International Development Select Committee last week. It's a welcome answer and one that will reassure many of us in the development community who have been questioning the rationale for the UK getting into the bank business.

Need for Speed: How Advanced Technology and Consumer Demands are Shaping the Mobile Web

Dan Weisbeck | Posted 07.09.2013 | UK Tech
Dan Weisbeck

Mobile web usage has sky-rocketed. According to IDC, mobile web access will surpass that of PCs by 2016. The need therefore, to provide a consistent and enjoyable experience for consumers is becoming increasingly pressing.

Big Data Serves Up Opportunities to the Hospitality Sector

Paul Broome | Posted 21.10.2012 | UK Tech
Paul Broome

The amount of data in the world is doubling every two years according to IDC. Social media, multi-media and location-based services are all contributing to the data explosion, continuously generating information about what and where people buy, their personal preferences and the brands and products they recommend to their friends.

Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.