No plans yet for a British development bank. That was the response from Justine Greening, International Development Secretary, to the International Development Select Committee last week. It's a welcome answer and one that will reassure many of us in the development community who have been questioning the rationale for the UK getting into the bank business.
The amount of data in the world is doubling every two years according to IDC. Social media, multi-media and location-based services are all contributing to the data explosion, continuously generating information about what and where people buy, their personal preferences and the brands and products they recommend to their friends.
There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.