What makes me smile? This does: youth unemployment is down. In fact it's down a lot... Without doubt the figures say we're going in the right direction, but I've got some bits of paper in front of me now which tell me there's a long, long way to go yet. My charity has just carried out some research on young people who've been labelled as 'NEETs'. It's a horrible term I know - and in case you didn't know, it means Not in Employment, Education or Training - but they're exactly the type of people we work with, and we need to understand how they're thinking in 2014 in order to help them.