Outsourcing

Better Public Services Require More Imagination Than Another Call for More Outsourcing

John Tizard | Posted 28.04.2013 | UK Politics
John Tizard

We do need better public services - of that there is no doubt. However, I am not convinced that many of the prescriptions in "Better Public Services" will deliver them.

Our Justice System Should Be Smarter and Smaller - Not Privatised

Frances Crook | Posted 17.04.2013 | UK Politics
Frances Crook

If you have the impression of a Justice Department fumbling in the dark for new eye-catching schemes to showcase in the run-up to the election, you would probably be right.

Has Outsourcing Moved on From the Mistakes of the Past?

Alistair Niederer | Posted 10.04.2013 | UK
Alistair Niederer

Inc.com recently published a story on how to avoid outsourcing disasters. Their very first tip was to never outsource a process that is close to your ...

US Developer Rumbled Outsourcing Job To China - So He Could Spend The Day Browsing Facebook, Reddit, Ebay & LinkedIn

Huffington Post UK | Sara C Nelson | Posted 17.01.2013 | UK Tech

A US-based software developer has been caught outsourcing his work to China for less than a fifth of his six figure salary - while he spent his day br...

Top Government Contract Firm Maintains Strong Growth

Charlie Thomas | Posted 13.11.2012 | UK

Professional services firm Capita is on track to deliver strong profits and secure organic growth of 3% for the year after publishing its interim stat...

The Court Interpreting Fiasco Continues as Capita Agreement Is Branded 'Unsalvageable'

Thomas Midlane | Posted 24.12.2012 | UK Politics
Thomas Midlane

The decision to hand over the court interpreting contract to Capita is simply yet another example of the bull-headed belief that subcontracting out services to private firms always leads to a sleeker, more efficient service.

Outsourcing Does Not Need To Be a Dirty Word

Andy Vaughan | Posted 16.12.2012 | UK
Andy Vaughan

Recent high profile news stories have thrust outsourcing into the public spotlight and under this brightness, our industry may seem pale and washed out. Despite this, it has to be understood that whenever private sector companies bid for public sector contracts, there is always a great amount of scrutiny through formal EU governed processes - after all, it is our money that is being spent and we want it spent in the best possible way.

Is the Future Limited for Traditional Public Sector Outsourcing - And Should It Be?

John Tizard | Posted 27.09.2012 | UK Politics
John Tizard

Over the last few decades, there has been an increasing trend to contract businesses to deliver public services. This trend, of course, goes back decades and indeed centuries but began to accelerate during Mrs Thatcher's Government and continued at an even greater pace during Tony Blair and Gordon Brown's thirteen years.

Chicago PPP - Opportunity to Move Beyond the UK

John Tizard | Posted 11.09.2012 | UK Politics
John Tizard

The Wall Street Journal headline "Look Who's Embracing Privatization--Big City Democrats" on 6th July was certainly eye catching to one who has been involved, studied and commentated on public-private partnerships in the UK for over 25 years.

Outsourcing, the Unsung Hero Rivalling the City

Raconteur Media | Posted 05.09.2012 | UK
Raconteur Media

Two pieces of research give two different pictures of outsourcing.

New Outsourcing Destinations Emerge as Companies Cut Costs

Raconteur Media | Posted 12.08.2012 | UK
Raconteur Media

CHANGING GEOGRAPHIES Emerging destinations for outsourcing, including parts of the UK, are challenging India's cost-effectiveness, but price isn't all that matters, as Sally Percy reports.

The Government's Flagship Work Programme in Trouble - Time to Review and Revise

John Tizard | Posted 27.07.2012 | UK Politics
John Tizard

Tragically for those whom it is intended to assist, a programme designed in very different economic conditions and based on a belief that market incentives would drive a range of providers to secure long-term employment for those who have been inactive in the labour market for a long period may end up not delivering.

Social Media is Leading a Customer Service Revolution

Mark Hillary | Posted 28.05.2012 | UK Tech
Mark Hillary

There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.

Why Take a Job When You Can Start Your Own Company?

Mark Hillary | Posted 15.04.2012 | UK Tech
Mark Hillary

The message to employers is serious. Tools like LinkedIn make it easier to find people with skills to hire, but there is a cultural shift in the behaviour of people who are not used to rigid hierarchies any longer. Young people will not enter the workforce and submit to the rules being just as they always have been.

Think Smart: How Telcos Can Stay Ahead in 2012

Matthew Vallance | Posted 25.03.2012 | UK Tech
Matthew Vallance

Global smartphone sales rose 42% year on year to reach 115m units during the third quarter of 2011, but 2012 is the year when mobile phones will truly...

DWP Offshoring U-Turn a Pyrrhic Victory for British IT Workers

Mark Hillary | Posted 21.11.2011 | UK Tech
Mark Hillary

It's a week now since technology giant Hewlett Packard (HP) tore up their plan to send 200 IT support jobs for the Department for Work and Pensions (DWP) offshore to India. Faced with the target of a 40 per cent cut in department costs it seems the DWP was willing to 'offshore' the jobs to a lower cost location, but as the celebrations die down have any jobs really been saved?