The cornerstone to any genuine banking reform has to be an overhaul of the regulatory environment. Responsibility for the banks may ultimately lay with its senior management but do you think they really care? The evidence over the past few years suggests otherwise - it's take the money and run. You want bankers to change? You've got to make them.
Two big banking scandals have been back in the headlines this week, reminding us how much Big Change is needed in the industry to put customers first, not bankers. With more than 2.2 million new Payment Protection Insurance (PPI) complaints being made in the first six months of this year alone, PPI is now the biggest financial scandal of all time.