If the NHS is going to survive for the next generation, it simply must evolve new models of provision. NHS 111 is moving in exactly the right direction. In fact, it should be going further. It is just a shame it was sent off prematurely, an unfinished car with a new driver on a half-built road.
Dr Hennessey lives in London. Dave lives in Newcastle. They've never met. Dave's entire consultation was conducted over the internet and telephone. His inhaler was sent through the post.
The potential in health is absolutely enormous. With free-flowing and reliable data we could better understand the causes of illness, identify the best ways to treat, and eliminate many of the irritating inefficiencies that today seem to just be part of being ill.