Service Design

Could You Really Fall in Love With a Computer Operating System?

John Oswald | Posted 23.04.2014 | UK Tech
John Oswald

But could anyone really fall in love with a piece of software? It may sound like the stuff of science fiction but, the truth is, much of the technology the film depicts is already with us. And scenarios like this might not be that far off. 'Love' is perhaps a metaphor for the kind of dependency or symbiosis we're heading towards.

Five Digital Technology Trends That Will Change Our Lives in 2014

Mark C. Curtis | Posted 15.03.2014 | UK Tech
Mark C. Curtis

Each year Fjord experts come together to debate the profound changes that digital technology is bringing to established ways of doing businesses and in our everyday lives.

What Is the Future for Media Brands in a Digital Age?

John Oswald | Posted 01.02.2014 | UK Tech
John Oswald

Looking at the impact of digital on media from a service design perspective, it seems to me that media brands don't have a monetisation challenge, they actually have a 'limitless opportunity' challenge, in other words, getting to grips with the many opportunities that digital technology now offers.

An Alternative Perspective on the Future of the High Street

John Oswald | Posted 16.11.2013 | UK
John Oswald

Small independents versus big chains; bricks and mortar versus online; Bill Grimsey v Mary Portas: the debate about the future of the high street is nothing if not divisive. But safeguarding the future health of our high streets means moving away from the confrontational approach so beloved of UK media to focus instead on partnerships.

Fjord Predicts: 2013 Digital Trends

Mark C. Curtis | Posted 11.02.2013 | UK Tech
Mark C. Curtis

We constantly think about what tomorrow will bring and each year, we ask teams at Fjord to predict the major trends that will impact businesses and society next year. Here, we delve into several of our predictions for 2013 and share our thoughts on what companies need to consider to make sure they stay ahead of the curve.

Designing Living Services

Mark C. Curtis | Posted 11.11.2012 | UK Tech
Mark C. Curtis

Mobile is reshaping the digital economy. It's been just five years since the launch of the iPhone, but the industry has now fully embraced the smartphone era. Users now love their smartphones and cannot imagine life without them.