Wake up Twitter. Business is being conducted right under your nose and you are doing nothing to either assist it or profit from it. You own a river of commerce and you are raising billboards to obstruct its flow. That's stupid.
As humans, I think it's natural for us to want to be part of something, whether that's a community in the physical sense or, more recently, online. However, I do think there's a danger of us slowly losing our individuality. Our little quirks and idiosyncrasies are what make us unique after all.
If you're going to use social media for your customer service then it's key to make sure that you've grasped the basic rule which is: respond, respond, respond. If you're used to offering customer or client service that is only available within working hours then social customer service might not work for you.
16- and 17-year-olds deserve to be able to vote, to be able to determine the direction of their public services and policies that affect them, and 'Milifandom' has once again displayed their maturity and high levels of engagement.
Buble has an Instagram account to which he regularly posts photos of himself and his very aesthetically pleasing family, as well as various tropical locations, music related images, him in a flash car and... well... kittens. So far very innocuous...until now.
Do you fancy your grandchildren being able to see that Saturday night pic from your student days in thirty years time? Your great-grandchildren or even their friends? What do you think happens to all these texts, Facebook posts, tweets and Instagram photos as you age and move through the different stages of your life?
Other women have every right to share their baby news, their photos, and their updates, just as I share photos of Hugo's life, and his grave garden. I would never dream of asking them to stop sharing photos of their bumps or babies. Rather than continue to torture myself, I have started unfollowing, for now, on Facebook some women...
The truth is that email actually constitutes a very poor medium for modern communication. The intensity, frequency and sheer number of conversations required these days means that email cannot cope with providing the context required for effective conversation.
I've previously heard some people refer to the Skoll World Forum in Oxford as the 'Oscars of Social Enterprise' - an annual glitzy affair with celebrities and influential figures coming from across the globe to celebrate themselves and drink champagne...
Social media is crammed with the inane, repetitive and quite frankly dull minutiae of everyday life that can surely interest no one but the poster (and maybe their mum). Why then, do we overshare so much? I have a few theories:
We would do well to remember that it isn't social media that's made us unsocial. We simply over-indulged, lured away from living in the moment as we hungrily traversed the web. The platforms themselves enable us to make connections... by nature their vast reach makes them ideal for proliferating dialogue, highlighting injustices and uniting people through common causes.
We are not often forcibly separated from our phones these days so this period of not having one for as long as a week has already made me notice what I miss most about not having a smart phone in my pocket.
Social media impacts everything we see in the Western world; from the way we shop to how we meet potential dates. There is no longer a divide between online and offline.
Twitter is not the business of the police, and users should not be reporting people for what they say. We have to accept that opinions are not right or wrong. No one is the guardian of the correct answer. This is not and exam and you are not the invigilator.
Election season. An exciting time for people like me, who sit up all night just to watch a loathed politician lose his seat, but rather like a carousel of irrelevant, alien, jargon-spouting, aloof, suits for too many. And don't the political parties rather rely on that.
Social media allows people to have their say on the subject of immigration and that's a good thing... But we must handle the views expressed here with caution as they are not necessarily reflective of the population as a whole.