Staff Training

Conquering the Americas - Day One

Laura Tenison MBE | Posted 23.01.2014 | UK Lifestyle
Laura Tenison MBE

As an employer of nearly 600 people myself, I find that training your teams to empathise with customers in distress and to show respect for other human beings diverts a huge amount of bad feeling and the invariable complaints which follows.

Oh Lord Won't You Buy Me (and Help Me Maintain) a Mercedes Benz?

Nancy Atkinson-Turner | Posted 11.11.2012 | UK
Nancy Atkinson-Turner

Without doubt buying from a car dealership is the most painful and depressing thing on the planet. Until you get the car obviously then the most painful and depressing thing on the planet is taking it in for a service and finding out your Giddlepin has expelled itself from the Flange hole.