Featuring fresh takes and real-time analysis from HuffPost's signature lineup of contributors
Patrick Garratt

GET UPDATES FROM Patrick Garratt
 

HMV's Place on the High Street Belongs to Yesterday, and Sentimentality Won't Save It

Posted: 17/01/2013 00:00

How should we feel about HMV's troubles? If you listen to chief executive Trevor Moore, you should be nostalgic. The retailer's bloody head span under a ref shouting "nine" this week, calling in administrators and potentially knocking 250 stores and around 4,500 jobs out of high street business. Moore issued a rallying cry to the press in reaction, saying, "A high street without HMV is not as attractive as it is with one. We know our customers feel the same way."

Good luck with that, Trevor. The British consumer isn't loyal, and news of HMV's woes surprised no one. Now is a bad time to be selling boxes in shops.

While executives are still claiming there's a future for the chain, collapses of other high street specialists in the UK, such as Jessops and video game retailer GAME, draw a clear picture. It's all very well putting your hand on your heart and claiming town centres are worse off without these shops, but it's for nothing if the public and business climate don't grant them profits.

GAME was rescued by a banking consortium, as will be HMV, no doubt, but it's obvious the concept of buying a disc in a shop is one of yesteryear. Media store retail is an AK-47 tickling the sky with bullets as the ICBM fleet of "the internet" burns it from reality. If someone has the choice between paying £40 or £45 for the same product, they will pay £40. And that's that.

HMV couldn't compete with the tax wrangles of the likes of Amazon. Play.com managed by housing itself on Jersey, but the British government put an end to the loophole it exploited (Low Value Consignment Relief allowed for products under £15 to be sold to the UK VAT-free) in April 2012. Play confirmed last week it will stop selling directly to customers. Over 600 people on Jersey have lost their jobs as a result of the change in the law.

Amazon is under no such threat, at least not immediately. While governments in rich countries continue to try to snag the mega-seller on tax avoidance, the US company's Luxembourg structure in Europe allows it to keep corporation tax payments well down. There is no suggestion that laws are being broken. This is the new retail landscape for music, books, movies and games. And the place HMV holds in it is one structured from sentimentality.

High street media retail is on so many back feet it's fallen on its back. Its locations are expensive. Its music can be streamed. Its DVDs are cheaper elsewhere. Its range is pint-sized compared to its competitors.

How should we feel about HMV's troubles? Job losses are always awful, and now is a terrible time to face unemployment, but emotional pleas will makes no difference. How you feel doesn't matter. In an economy as brittle as biscuits, it's easy to see how an inconvenient, expensive service would fail. Trevor Moore can appeal to the UK consumer's sense of nostalgia all he likes; he isn't going to stop people wanting the largest choice of media as inexpensively as possible -- something only the internet can now provide.

 

Follow Patrick Garratt on Twitter: www.twitter.com/patlike

FOLLOW UK
How should we feel about HMV's troubles? If you listen to chief executive Trevor Moore, you should be nostalgic. The retailer's bloody head span under a ref shouting "nine" this week, calling in admin...
How should we feel about HMV's troubles? If you listen to chief executive Trevor Moore, you should be nostalgic. The retailer's bloody head span under a ref shouting "nine" this week, calling in admin...
 
 
  • Comments
  • 13
  • Pending Comments
  • 0
  • View FAQ
Comments are closed for this entry
View All
Favorites
Recency  | 
Popularity
01:13 PM on 01/28/2013
Amazon this morning:

3 items in your Basket have changed price.

Alfred Hitchcock: The Masterpiece Collection [Blu-ray] has increased from £79.00 to £89.00
Universal Classic Monsters: The Essential Collection [Blu-ray] has increased from £27.00 to £33.99
The Ultimate Hammer Collection [DVD] has increased from £24.73 to £25.37

Note the huge 10 quid increase on the Hitchcock boxset!
08:31 PM on 01/17/2013
To all this may concern, H.M.V tokens will be honored by Tesco and Lidles as Horse Meat Vouchers
04:56 PM on 01/17/2013
The big chains killed the small, local retailers. How many record shops did HMV bully off the high-street? In their heyday, big chains like HMV claimed it was just the "cost" of progress. Well, "Progress" has now come and claimed their scalp, despite all the nefarious attempts by the music industry to stall music downloads. The market has spoken!
02:48 PM on 01/28/2013
Theres always a bigger fish in the pool, hmm?
04:35 PM on 01/28/2013
Or someone upstream changes the course of the river!
04:25 PM on 01/17/2013
I am really that outdated by wanting to walk into my local town and picking up the product i want there and then rather than finding the product i want online and waiting 3-5 business days for it to arrive. I don't think i am and i think there are many that share my point of view.
04:59 PM on 01/17/2013
If there is a sufficient market of people like you, which there probably is, then it will be filled by smaller retailers. In the meantime, you can download the album in minutes, without leaving your house, and not even have to wait 3-5 days! That is why HMV is a gonna!
photo
HUFFPOST SUPER USER
Ben Wilson
Might as well laugh while you still can.
02:27 PM on 01/17/2013
I think you will be proven wrong on the claim people will pay less. As digital content takes over the prices will soar, as do all prices when customers choices narrow. The high street isn't always more expensive and it's not proving to be much help. The other side of the coin is delivery, you can be sure the Royal Mail UPS and the rest are going to start ramping up their costs, because they can, and because the demand for their services is getting greater while, if only counting the Royal Mail, profits aren't getting that much better. add in the lack of choice they all know they can get us over a barrell, probably through the excuse of rising petrol costs.
HUFFPOST SUPER USER
Justinjuice
12:31 PM on 01/17/2013
Insightful article which should on appear on News programmes such as BBC, ITV.
06:47 AM on 01/17/2013
I think it's a more complex issue. HMV is 35% of the physical music market & 30% of the DVD market. Millions of people still shop there, the company reports 170m visits last year alone. Now Blockbuster also to leave the high street. You might have indie record shops, but they intimidate a lot of people; and there are no indie DVD shops so it forces millions to go online who don't want to wait for the post. What are the wider implications? With essentially 50% of Amazon's competition gone, they will increase prices to the consumer. They have already started (there's an Amazon Forum discussing the £3 increase on next Monday's Looper Blu Ray Steelbook now that hmv wont be able to offer it). Big labels and studios & their distributors who employ 1000s more in the UK will all be effected. HMV may have been 30% of the sales, but they would have been more likely 40% of the work in a supply chain operation as they stocked everything. More jobs will go. Small suppliers & record labels will also have to consider totally abandoning a physical business as historically HMV would have purchased 60-70% of a manufacture run, the economics will no longer support a much smaller run, so indie stores will also see their offer diminish and may not survive at all. It's not for nostalgia that we should save HMV (that's a 30sec sound bite on the evening news), its much more than that.
photo
HUFFPOST BLOGGER
Patrick Garratt
08:48 AM on 01/17/2013
The implications are huge, yep, but unless the UK government is prepared to do something as drastic as give significant tax advantages to physical retailers, I can't see how any of these chains have a future. They're too expensive for too many people.
photo
HUFFPOST BLOGGER
Greg Wetherall
11:30 AM on 01/17/2013
Good article, and one that gets to the heart of the financials. Along a similar line, I wrote a piece yesterday.
http://www.huffingtonpost.co.uk/greg-wetherall/our-guilt-and-shame-over-hmv_b_2485843.html

I share your view, and the one of the other commentator in this thread as well.
11:42 AM on 01/17/2013
Entirely agree with your statement. additionally in the pre Xmas period, Dixons Group were selling 5 tablets a minute, yet my local HMV had no stock of the same!