Last week this comment was made to one of our account managers: ' Oh, we don't sell anything, we are a construction company'...

This mindset, apart from being mind blowing, is still rampant in British commerce, abhorrence to 'selling' and 'sales people'. Here we are living and working...

Army 2020?...

Defence Secretary Philip Hammond has announced details of how the Army will be restructured as it loses a fifth of its personnel over the next few years. Seventeen units are to be axed as part of sweeping reforms that will reduce its overall strength by 20,000....

'Dead hand of fear'

It is anticipated that the most controversial concept contained in the formal submission, created by Adrian Beecroft, who wants employers to be able to sack staff at will in an effort to kick-start the economy, will be killed off later today. His report suggests that "no...

Much of what I talk about and what we teach at Denny Training, is to ensure that at all times, the customer is at the forefront of every decision we make.

Mahatma Gandhi said, 'A customer is the most important visitor on our premises; he is not...

Professor Arjan van Weele, NEVI-Chair of Purchasing and Supply Management, at Eindhoven University of Technology and doyen of procurement strategy is quoted as describing procurement as "the acquisition of goods or services. It is favorable that the goods/services are appropriate and that they are procured at...