Richard Gomersall
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Blog Entries by Richard Gomersall

Your Team Don't Care How Qualified You Are

(8) Comments | Posted 14 January 2013 | (00:00)

Let's face it. Your team are not interested in how many degrees you have; how many top companies you have worked for; who you had dinner with, or how many presidents you know on a first name basis. They are interested in how you make them feel. If you treat...

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Great Bargain, Shame About the Customer Service

(9) Comments | Posted 5 January 2013 | (00:00)

During sales, good customer service normally goes straight down the pan. As thousands of shoppers storm stores looking for bargains, shop assistants and front end colleagues normally look harassed, tired and generally fed up. Take the example of one of our associates Karen who recently went to return an item...

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