Could Wednesday's Queen's Speech set out the most consumer-friendly parliamentary agenda in years?

If it is, it won't be a moment too soon.

Our research paints a pessimistic picture of consumer sentiment, with the majority expecting the cost of living and their household budget to get even tighter than last...

Six months ago David Cameron stood up in the House of Commons and made a bold commitment that took everyone by surprise.

After yet another round of inflation busting price rises by the big energy companies, he promised to intervene and legislate so that energy companies have...

It's clear that nuisance calls and texts have become a daily problem for many people. They not only cause frustration, but they can even be distressing and intimidating.

We've had more than 1,600 comments about nuisance calls and texts on our website and many of them had...

Britain's banks may have escaped immediate referral to the Competition Commission by the Office of Fair Trading last week, but they aren't off the hook.

The OFT's damning verdict on the current account market, which finds the industry still lacks both customer focus and effective competition, is...

Two big banking scandals have been back in the headlines this week, reminding us how much Big Change is needed in the industry to put customers first, not bankers.

With more than 2.2 million new Payment Protection Insurance (PPI) complaints being made in the first six...

We thought we'd seen banking at its lowest point when the public were forced to bail out the banks four years ago, but since then we've seen the libor rate-rigging scandal and continued mis-selling. All the while the bankers who presided over corruption continue to enjoy hugely inflated pay and...

Four years on from the financial crisis and a year since the Vickers Commission reported and there's no evidence that the worst culture and practices in banking have changed.

Consumers have clearly had enough. Four in five (83%) of people we asked said they haven't seen any improvement in...

We've recently seen a series of u-turns from the chancellor on Budget measures including the controversial pasty, caravan and charities taxes. George Osborne says he is now focused on the biggest things that matter to the economy.

Ahead of his annual Mansion House speech and the expected publication of the...

As the prime minister is reportedly reviewing the coalition's flagship Green Deal, we want him to take this opportunity to make big changes to ensure this scheme turns out to be a good deal for consumers.

Which? supports the ambition for homes to be more energy efficient and we welcome...

When we launched the Big Switch with 38 Degrees in February, we knew it wouldn't be easy. This was a completely new way to buy energy using the power of thousands of consumers to collectively negotiate a better deal with suppliers. Nothing has ever been attempted on this...

It's not often that energy policy is headline news during the party conference season. But when energy prices are people's number one financial concern, it's no surprise that Chris Huhne used his keynote speech at the Lib Dem conference to promise to get tough with energy companies. This included a...

Banks mis-sold payment protection insurance (PPI) for years. They've finally admitted they were in the wrong and set aside £7.4 billion to compensate consumers.

Now, claims management companies (CMCs), who will act on your behalf to get your money back, want a piece of that lucrative market...