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Is Success Without Achievement the New Corporate Culture?

Posted: 09/07/2012 00:00

This week Bob Diamond became the latest BigCo CEO to fall on his sword following accusations of poor leadership and corporate mismanagement. I doubt very much that the former Barclays head will be the last to roll.

The dominant feature of today's economy is failure. Even before the credit crunch of 2008 around 80% of new product launches were unsuccessful.

The truth is that commercial success has always been difficult to sustain, but never more so than today. The number of options facing business leaders in the 21st century can be baffling. The rapid evolution in technology alone provides companies with an overwhelming number of strategic opportunities. You may ask where would you be without your broadband, satnav or smart phone but the answer is, most likely, in 2003, 2005 or 2008. Had you been a CEO who failed to predict any one of these developments, you will have found that backing the wrong horse is easily done and usually ruinous, with share prices mauled, profits eroded and jobs lost - quite possibly yours.

There is an argument that with failure so prevalent, and serendipity usually making the biggest unspoken contribution to success, then trying to run a business properly might be counter-productive. After all, if you're in a position where you know you are unlikely to succeed, a better strategy might be to make it look like you are succeeding, perhaps even 'bending the rules' if you have to (although some might call that cheating). The rigging of global interest rates by Barclays should be seen as nothing other than an attempt to fool people into thinking that the bank was performing better than it really was; that its management team really was worth those six and seven figure bonuses they were paying themselves.

In a society that values winning above everything else, we should not be surprised that a culture of cheating has become endemic. So much so in fact that it is now entirely possible to enjoy a successful career without achieving anything at all, without ever being involved with a successful company or project.

Every day in the media we see famous people living fabulous lives: role models who are not really famous for very much at all; perhaps singing songs, looking nice in a frock, taking their top off, dancing in time to music, reading an autocue or almost having sex with someone they've known for five minutes on a reality TV show. The result is that success and achievement have become mutually exclusive: people want to be famous - they just don't want to be famous for anything in particular.

The corporate world is also filled with people who have realised that presentation is more important than substance. Many will be building hugely successful careers based on this premise. For them, their employer is no more than a vehicle to further their personal ambition. If the company's objectives fit in with their own, then all well and good, but more often than not they don't. These individuals may hold senior positions already, but certainly they will be on the lookout for impressive high-powered jobs. Some of them are even running big companies. These are the 'City Slackers': the people who know that it ain't what you do, it's the way that you do it.

City Slackers are not losers, in modern business they are the real winners, reaping rewards without enduring any of the real stresses of risk and return. Don't mistake them for the stereotype incompetents, the idlers who are the butt of office jokes, who arrive late, leave early and are commonly regarded as a waste of space. The City Slacker is more likely to be one of the more intelligent and respected members of the workforce

The culture of our service economy has provided City Slackers with the perfect environment to flourish. Thirty years ago, when most people were gainfully employed in the process of making or manufacturing things, performance was relatively easy to measure. We could see, for example, that Dave was working hard because he'd bolted X many cars together. And we could also see that British Leyland wasn't working well because Y many cars had been bolted together badly. We left behind the rigid, hierarchical structures of companies that make things and replaced them with ephemeral project teams that don't. This has brought flexibility, but also ambiguity; a lack of accountability and responsibility.

The company structures have changed, but performance in knowledge businesses is often measured by the same hidebound criteria. How do we identify accomplishment in the new economy of ideas, where there are no genuine rewards for endeavour alone? How do we recognize and remunerate those who make a genuine contribution and root out those who exploit the contemporary blurring of image and reality? Confronting the City Slacker is the biggest challenge facing British business.

City Slackers are costing us billions. In 2010, the Independent revealed that the UK government had wasted over £25 billion on IT projects that were not delivered, over budget or that simply unfit for their purpose. This depressing reality is entirely unnecessary; much of the cost is due not to the technology itself but to endemic bad management, poor working practices and an apparent inability to learn from the mistakes of the past.

Bob Diamond, Fred Goodwin and their ilk are testament to the fact that the culture of success without achievement goes right to the top. The prize for ruining a company like Barclays, Royal Bank of Scotland, or even the England football team, is usually a multi-million pound pay-off. How often do we hear about CEOs who have just announced record losses, accepting gilt-edged severance agreements or golden goodbyes? Today's company men and women have a new priority: themselves.


Steve McKevitt is author of Everything Now published by Route Publishing, priced £8.99.

 
 
 

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This week Bob Diamond became the latest BigCo CEO to fall on his sword following accusations of poor leadership and corporate mismanagement. I doubt very much that the former Barclays head will be the...
This week Bob Diamond became the latest BigCo CEO to fall on his sword following accusations of poor leadership and corporate mismanagement. I doubt very much that the former Barclays head will be the...
 
 
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05:45 PM on 07/09/2012
Check out www.barclaysexposed.com. Diamond and Agius are both crooks.
04:36 PM on 07/09/2012
We also have an addiction to growth in our business community. It's never enough to make a good product, take good care of our employees and make a nice little profit. Now it's all about infinite growth. Growth to infinity. Of course the guys at the top resort to illusion. Nothing can grow bigger forever. I tell executives that at my company and their eyes glaze over. So if you can't pump up the numbers by increasing sales you go in debt to buy up other businesses. You create debt. If you can't pump up your own numbers what makes you think you can pump up the numbers of another company?
03:07 PM on 07/09/2012
"Presentation is more important than substance." Doesn't that idea apply to our society as a whole, not just the world of business?
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JADJAD
02:58 PM on 07/09/2012
As I read this article, it reminded me of the employment trend of only hiring the employed or unemployed need not apply. On a first look bases, would you prefer a new employee that is jumping ship to board yours and may jump your ship when the next opportunity arrives or would you prefer a new employee that knows the hardship of not having a job and a paycheck? Which one is more motivated to help build a company and which one is only out for themselves? I think the answer seems obvious.
04:42 PM on 07/09/2012
That's a great point. Consider also the expense of extricating them from their current position (recruitment fees of 30% of offered salary are fairly typical) and the fact that you've no real way of knowing whether they're any good or not until they've joined you. About five years ago I was involved in the recruitment a CEO to a business I was advising at the time. The guy they had recruited came from overseas, and so on top of the £200K package and recruitment fees they also had to pay substantial relocation costs. It became apparent almost immediately that he was completely out of his depth. Yet nobody wanted to accept a mistake had been made, so they stuck with him. After less than three years of less-than-mediocre stewardship, they paid a small fortune to get rid of him. But that only left the problem of what to do with the ho-hum management team he had recruited underneath him. In the end, what had been a perfectly good company ended up closing.
02:38 PM on 07/09/2012
Wow so 80% of new products fail? There goes the argument they have to import more educated innovative people for gov. Handouts.
I bet most products fail because the pie cannot be dived up enough amoung the elite.
01:33 PM on 07/09/2012
In regard to this problem I suggest that shareholders, and those who hold trust funds, - as the owners and employers of these bloated parasites, should start sueing them for negligence.

If you have a pension fund - then sue the pension provider for not doing that.
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George McAulay
Delighted to meet you
10:56 AM on 07/09/2012
"Is Success Without Achievement the New Corporate Culture? "

No. Its not new.
03:08 PM on 07/09/2012
Neither are cronyism, nepotism, and other such evils that degrade the culture.
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George McAulay
Delighted to meet you
04:43 PM on 07/09/2012
Depressing, isn't it. In the USA all the banks prosecuted for the GFC have paid paltry fines without having to admit culpability
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Exfl
A centrist until the center moved.
04:04 AM on 07/09/2012
Personally I wish these failed CEOs would resurrect the ancient Japanese tradition of answering failure with harakiri.
12:34 AM on 07/09/2012
"Is Success Without Achievement the New Corporate Culture? "

Not at all.

Thanks to the internet, what was once swept under the carpet and quickly forgotten is now front page news.
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jessjesskk
Benevolent Zombie Power
11:53 PM on 07/08/2012
We only begin to understand the complexity of the world. The key fact that all outcome arise from an array of causes. There is never a single cause to a single consequence. And luck - or the lack of - is a key cause of many consequence.

In this kind of world, there cannot be any real "success", we can only create the conditions of success.
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Shawn de Montaigne
http://thepiertoforever.webs.com
06:28 PM on 07/08/2012
Corporations are a cancer.

When the law says that corporations are not the same as people and do not share the same rights, and when corporations are beholden not only to their shareholders but to their communities and the environment, then the perversion of success you write about will be eradicated. Not before.
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Chauntecleer
Please don't correct me if I'm wrong
04:21 PM on 07/08/2012
"Today's company men and women have a new priority: themselves."

I think that has been their priority for quite a long time.