Great customer service costs nothing, it is a state of mind and it comes from business leaders setting their stall out to make it "what's expected" in their organisation. Customers don't always remember the logo above the door, they always remember the person who served them.

Boxing Day may as well be symbolized by a ringing till and hoards of queues with the odd pitched tent if what the mainstream media has you believe. The excitement of people practically falling over one another to get a cardigan they didn't need to begin with is a fascinating one.

Recession? What recession? There was no sign of it on Britain's high streets and shopping centres as the Boxing Day sales set a new record and sen...

London's Boxing Day shoppers and tourists carried on regardless despite a "completely unnecessary" Tube strike disrupting large parts of the service. ...

High streets and shopping centres up and down the country are expected to be swamped by millions of bargain-hunters as the traditional Boxing Day sale...

Shops hoping Boxing Day bargain-hunters will boost their coffers after a gloomy Christmas could be thwarted again by tube strikes, which union bosses ...

Retailers expect more bumper sales today as the "busiest week of the year" continues after "record-breaking" Boxing Day trade. Kent's Bluewater sho...

Retailers and shopping malls have reported "record-breaking" levels of trade as Boxing Day bargain hunters kicked off the post-Christmas sales. Sel...

Millions of shoppers are expected to hit Britain's high streets tomorrow to work off their Christmas dinners while enjoying the Boxing Day sales. A...