The sad reality is that digital isolation affects many more than 7 million adults. Two years ago, if you asked my mum (who is in her 70s) if she was online, she would have answered yes - because she had a computer and she'd used the internet. But I can assure you she wasn't because, at that time, she needed me to sit beside her just to make a Skype call.
4G has a lot to offer, and we are constantly reminded that the UK is behind on its roll-out, with the promise that it will eventually be available to more of us than 3G. As things stand, EE has had a head start on the other providers, but Vodafone and O2 have joined the exclusive club with their own new deals.
The internet isn't a privilege, it's an essential. Social housing tenants are less likely to own computers, and may see home broadband as a luxury spend. They may not possess the necessary skills to use the internet or hardware due to a lack of training, particularly if they have been out of work for a long time.
Slow internet - one of the main gripes of the modern, Western world. As internet has become faster we expect consistent and instantaneous access (naturally, since we pay for it) and there's not much which can rile an internet aficionado or, indeed, your average user quite like a slowly loading web page.
We've launched a campaign that will empower people and could help save them money. We want Ofcom to lean on broadband providers to send out reminders before contracts end - rather than keeping quiet and letting contracts roll over. Collectively, Brits are chucking £1.1billion down the drain each year by staying loyal.
According to recent research, broadband internet access at home boosts our wellbeing. The UK Broadband Impact Study 2013 revealed that for many the internet is a positive social force for communications, entertainment, shopping, learning, health, employment and access to public services (the joy of super fast tax disc application.)