In the aftermath of the MPs’ expenses scandal, few politicians were brave enough to question the need for a change. But now they are increasingly...
BBC Radio 4 has been criticised after the words "cox sackers" were broadcast during an afternoon show. The host of the Thinking Allowed show, Lauri...
When you're living in a strange place, it's all too easy to focus on what's missing and what's wrong. That's particularly true at this time of year, when the holidays are close and family feels far and the weather turns icy and it's pitch black at 4 p.m. like the place is run by goddam vampires.
Just seven bad tweets, Facebook posts or product reviews could make potential customers think the worst about your business, and eight comments will m...
An advert for ham featuring naked picnickers prompted 371 complaints but it was misleading claims about meat that saw the Advertising Standards Author...
Taking on a solicitor is like seeing Goliath through the eyes of David for many. There has been a tendency in the past to believe that a lack of legal knowledge will render impotent any complaint against a solicitor, but recently released figures suggest that the public's attitude to this difficult area has grown in confidence.
Payment protection insurance complaints in the past six months have driven grumbles about financial services firms up by 59%. Data released on Sept...
Barclays Bank was the most complained about financial institution, racking up 23,703 complaints in a year, according to data from the Financial Ombuds...
Ryanair’s chief executive Michael O’Leary has slated a passenger who complained about the airlines’ excess charges on Facebook, calling her an i...
There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.
Ryanair's latest advert has been banned after a string of complaints. The poster, featuring scantily-clad girls underneath the slogan "Red Hot Far...
A BBC TV series about a crime-fighting Rastafarian mouse was the most complained about children’s programme last year. The show received more th...
There's been a lot of talk lately, mainly by comics, about the right to be offended. Think about that, it's important: The right to be offended.
Social media is changing the face of traditional complaints procedures - and making them far more effective, exclusive new research by OnePoll can rev...
