Customer Care

Retaining Loyal Customers: Much More Than Just Service With a Smile

Wiggert de Haan | Posted 20.08.2012 | UK
Wiggert de Haan

Has the recession resulted in UK consumers expecting better service and more bang for their buck?

Start-Up Memoires: Scaling Customer Service & Letting Go

Louisa Leontiades | Posted 18.11.2011 | UK
Louisa Leontiades

I started a business. It made me want to drink copious quantities, smoke myself into oblivion and hit my head against a brick wall. Instead I wrote a ...

Time for a CSR downsize and rebrand?

Kieron Hayes | Posted 05.10.2011 | UK
Kieron Hayes

It's been around since the 60s and goes under a number of guises, but Corporate Social Responsibility has probably never had a more tarnished image th...

Is Smiling Socially Unacceptable?

Sorab Shroff | Posted 17.09.2011 | UK
Sorab Shroff

If we lose the joy of smiling in our day to day interactions, we lose a great deal more than a display of our imperfect teeth. We lose the currency to communicate, to express desire, to reassure. So please don't be cool, please smile.