Energy is the most important issue in the world today and it's getting more important every day. We are living through a period of explosive population growth that will see at least another two billion people added to the global population - currently standing at 7.1 billion - over the next 20 years.

Today it was Customer Service Day at my branch of Bank of Scotland. I know this because my visit - or if you will, 'customer experience' - was out of the ordinary. In fact, I'd go as far as to say that not only was it different to the other 300 or so visits I've made, but it was also the singular occasion when it was different in any respect at all.

The news that British companies running unauthorised, Olympics-themed promotions face fines of up to 20K is drawing widespread, if somewhat predictable cries of indignation. The object of this ire is the 2006 Olympic Games Act, a piece of legislation designed to protect sponsors who are paying many millions of pounds to be associated with London 2012.