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Hospitality

Big Data Serves Up Opportunities to the Hospitality Sector

Paul Broome | Posted 21.10.2012 | UK Tech
Read More: Competition, Idc, Mckinsey, Hospitality, Big Data, Big Data Technology, Performance, UK Tech News
Paul Broome

The amount of data in the world is doubling every two years according to IDC. Social media, multi-media and location-based services are all contributing to the data explosion, continuously generating information about what and where people buy, their personal preferences and the brands and products they recommend to their friends.

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Going For Gold(ie)

Tim Cordon | Posted 02.10.2012 | Home
Read More: Hospitality, Olympics, 2012 London Olympics, Urban Art, Home News
Tim Cordon

Being a hotel manager in one of London's busiest hotels must be one of the best jobs in the world. It's not without its stresses, but no day is the same and I never tire of the weird, wonderful and sometimes downright comical requests we receive. But one of the things I most love about my job is the creativity and freedom I'm allowed.

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London 2012: C4's Dispatches the Latest of the Lazy Ticket Snipers

Sri Sritharan | Posted 16.04.2012 | UK
Read More: Hospitality, London 2012, Ballot, Thomas Cook, 100m Final, Dispatches, Paralympics, c4, Locog, Tickets, Channel 4, Reporting, Charlie Brooker, Umich, UK News
Sri Sritharan

There is much to admire about Channel 4's Dispatches series, given that its been a staple of their programming schedule for nearly 25 years, with five Royal Television Society awards to boot.

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Testing Your Customer Service

Denise Howard | Posted 02.11.2011 | UK
Read More: Tourism, Women, Small Business, Hospitality, Business, Customer Service, Training, UK News
Denise Howard

When you are busy running a business it can be very easy to slip into a routine and a way of working that, whilst easy for you, is not always ideal for your customers. How can you test your customer service and see it through the eyes of your customer? What is it really like for customers trying to do business with you?

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