The amount of data in the world is doubling every two years according to IDC. Social media, multi-media and location-based services are all contributing to the data explosion, continuously generating information about what and where people buy, their personal preferences and the brands and products they recommend to their friends.
Being a hotel manager in one of London's busiest hotels must be one of the best jobs in the world. It's not without its stresses, but no day is the same and I never tire of the weird, wonderful and sometimes downright comical requests we receive. But one of the things I most love about my job is the creativity and freedom I'm allowed.
When you are busy running a business it can be very easy to slip into a routine and a way of working that, whilst easy for you, is not always ideal for your customers. How can you test your customer service and see it through the eyes of your customer? What is it really like for customers trying to do business with you?