The critical thing which needs to be done is that parents, guardians, teachers and friends need to take more responsibility to protect individuals who are young (and vulnerable) to ensure that they do not receive any abuse. These people can act as the 'Watchdogs', but they must understand how the internet works...
Schools also need to wake up to the fact that there is a strong need for that half hour PSHE lesson each week to include one of the most significant parts of a school pupils life. Making it clear to children that they can report online abuse to teachers, parents and if necessary the police, is vital. Caution needs to be encouraged.
Almost straightaway the negative reactions began. While there is always a valuable place for disagreement and the sort of comment that can develop an article's argument or add to it, this eleven-year-old's writing incited such descriptions as "feminist bull-shit" and ambiguous statements that the author belonged "to a certain tribe."
Perhaps Twitter should consider looking at verified accounts in a completely different way... maybe it should be a compulsory part of signing up for an account. If you've handed over government issued identification papers during sign-up (driving license, passport etc) to prove who you are, you're significantly less likely to start sending out death threats - unless you're stupid.
Men don't tend to do sulking. If there is an issue, they address the issue. Everyone feels better and cracks on with their day job. Later they will go for a drink and talk about cricket. Equally, if you are going to play the PMT card and stomp about ... you really need to be sure you haven't been a bit of an arse on Twitter yourself. Duplicity does not work.
The panic about these keyboard-tapping folk devils, this handful of very sad men who are said to pose an existential threat to the safety and self-esteem of the whole of womankind, conforms precisely to Cohen's definition of a moral panic. With one difference: the moral panic over trolls has even less substance.
Online abuse is a complex issue with no easy answer, but we can all take steps to rid the world of trolls. First, stop using the word, and get real. Be compassionate, caring, and kind towards each other. Let's all live by the The Golden Rule of Twitter - tweet others as you would like to be tweeted yourself.
In the two decades since, the web has opened up communication and ideas in ways few dreamed possible. As a tool which enables people to speak freely with others all over the world, putting thousands of information sources at our fingertips, the web has fuelled revolutions and overthrown governments.
So, here's a thought: without the trolls, the internet wouldn't be worth having. No doubt you've heard by now that anonymous commenters who are destroying the web, vicious trolls who are gleefully trampling on the virtual communities that other people have calmly and carefully built from the electronic ground up. And that's where I'd say we have it all wrong. The internet doesn't simply encourage trolls, it thrives precisely because of them.
I doubt very much that Banks is a homophobe. She has worked with many gay artists and is bisexual herself. But the fact that sales of her music have risen sharply since her tweet to Perez Hilton probably suggests that she won't be admonishing the homophobic members of her fan base any time soon... We all know that freedom of speech is fundamental to any democratic society. If you want to say the word "faggot" you are free to do so, but you should also accept the consequences.