Social Media is Leading a Customer Service Revolution
Mark Hillary
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Posted 28.05.2012
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UK Tech
Read More:
Outsourcing,
Social Media,
Offshoring,
Twitter,
Complaints,
Contact Centre,
Public Relations,
Marketing,
Idc,
Bt,
Btcare,
Research Analyst,
Facebook,
Melissa O'brien,
Call Centers,
Customer Service,
Bpo,
UK Tech News
There is about to be a revolution in the customer service industry, but it is creeping up slowly on customers and those who manage the contact centres. Like the frog that can be slowly boiled to death, if those in the customer care industry step back and look at how customers are starting to ask for help they would behave very differently.
